Conflict Resolutions

Correct Answer: Act as a facilitator and guide the team to reach a consensus

In Scrum, the Scrum Master's role is to facilitate, not to make decisions for the team or ignore conflicts. Hence, the correct answer is 'Act as a facilitator and guide the team to reach a consensus'. This involves facilitating a discussion between the two team members to understand their viewpoints and guide them towards a consensus. In contrast, deciding on the estimate on behalf of the team undermines the principle of self-organization and ignores the input of the team members. Asking the product owner to decide the estimate is not appropriate as it's the team's responsibility to estimate the effort for the user story. Finally, ignoring the conflict and moving on is not in line with Scrum values of openness and respect.

Correct Answer: Facilitate a meeting to understand both sides and reach a consensus

The best answer to this conflict between the product owner and the development team would be to facilitate a meeting to understand both sides and reach a consensus. As a scrum master, your role is to guide both the development team and the product owner towards accomplishing their common goal. You are a facilitator and it's necessary to create an open communication channel between all the team members. The other answers are incorrect because: Letting the product owner have the final say could neglect the perspective of the development team, leading to potential issues down the line. Letting the development team decide what they want to work on might not align with the product owner's priorities and business value driven items. Escalating the issue to senior management could imply that the scrum master isn't capable or willing to handle conflicts within the team, which is an essential part of their role.

Correct Answer: Organize a team building session to increase team empathy and understanding

As a Scrum Master, the best approach to improve a situation where team morale is low due to ongoing conflicts would be to 'Organize a team building session to increase team empathy and understanding'. This strategy can help reinforce trust, increase mutual understanding, and enhance communication amongst team members, thus alleviating conflicts and improving the overall team morale. The answer 'Ignore the issue, team morale is not important' is incorrect because team morale is a critical factor in project success. Low morale can lead to reduced productivity and quality, which will impact the delivery of project goals'Reassign the conflict-prone members to other teams' is not a constructive solution. It does not deal with the root cause of the conflict and might just pass the problem onto another teamFinally, 'Intervene and resolve every single conflict personally' is not a sustainable solution. As a Scrum Master, your role is to foster an environment where the team can resolve their own conflicts effectively and independently in the future.