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CSM - ScrumMaster Certification Process - Conflict Resolutions
Advanced
1/12
A developer and a tester are continually in disagreement about the definition of 'done'. This leads to tension within the sprint. As a Scrum Master, how would you handle this?
a.
Ignore the situation and hope it solves itself.
b.
Use your authority as Scrum Master to define 'done'.
c.
Ask the Product Owner to define 'done'.
d.
Facilitate a team discussion to define and agree on a clear definition of 'done'.
Advanced