Scrum Theory

Correct Answer: Facilitating constructive dialogue

The best principle for a Scrum Master to promote when the team faces conflicts arising from differing viewpoints of team members is facilitating constructive dialogue. This approach encourages open, candid discussions where each team member's viewpoints are heard and considered. It fosters a collaborative environment where solutions can be co-created. On the other hand, encouraging private discussions between conflicting parties might solve some issues but does not leverage the collective intelligence of the whole team or promote transparency. Setting up a formal conflict resolution meeting might be too structured and could intimidate some team members, potentially stifling open communication. Recommending the team to follow the majority's opinion could marginalize minority viewpoints and does not ensure the best solution is adopted, potentially eroding team cohesion over time. Therefore, facilitating constructive dialogue is the most effective and inclusive approach to resolving conflicts within a Scrum team.

Correct Answer: Empiricism

According to Scrum theory, empiricism is the most important aspect for successful product delivery. Scrum is founded on empirical process control theory, or empiricism, which asserts that knowledge comes from experience and making decisions based on what is known. Scrum employs an iterative, incremental approach to optimize predictability and control risk. The three pillars of empiricism in Scrum are transparency, inspection, and adaptation. A comprehensive upfront plan that covers all possible scenarios is not aligned with Scrum's empirical approach, which emphasizes adaptation based on feedback and learning. Strict adherence to predefined roles and responsibilities can hinder the flexibility and collaboration needed in Scrum teams. Maximizing individual productivity by assigning tasks based on specialization goes against Scrum's focus on cross-functional teams and collective ownership.

Correct Answer: Commitment

The three pillars of Scrum Theory are Transparency, Inspection, and Adaptation. Commitment is not one of the three pillars. Transparency enables inspection by providing a clear and shared understanding of the current state and progress. Inspection allows the Scrum Team to detect undesirable variances or problems. Adaptation empowers the team to make adjustments to minimize further deviation or issues. While commitment is important in Scrum, it is not considered one of the three core pillars of Scrum Theory.