Balanced Scorecard is a strategic planning and management system used in program management to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor performance against strategic goals, particularly focusing on benefits delivery. In the context of Program Management Professional and Program Benefits Management, the Balanced Scorecard serves as a framework to track and measure the delivery of program benefits, ensuring that the program aligns with the strategic objectives of the organization. The Balanced Scorecard approach typically encompasses four perspectives: 1. Financial: Measures the financial performance and value delivered by the program, such as return on investment, cost savings, or revenue generation associated with the benefits. 2. Customer: Assesses how well the program meets customer needs and expectations, which may include customer satisfaction, retention rates, or market share growth resulting from the program’s benefits. 3. Internal Processes: Evaluates the efficiency and effectiveness of the program’s internal processes that deliver benefits, such as process improvements, quality enhancements, or innovation metrics. 4. Learning and Growth: Focuses on the organization’s ability to innovate and improve, involving employee training, knowledge management, and capability development that support the sustainable delivery of benefits. By using these four perspectives, program managers can create a balanced view of performance, ensuring that benefits are tracked comprehensively across different dimensions rather than focusing solely on financial metrics. This holistic approach facilitates the identification of potential issues in areas such as customer satisfaction or internal processes that could impact overall benefits delivery. Additionally, the Balanced Scorecard provides a clear linkage between program activities and strategic objectives, enhancing transparency and accountability. Regularly monitoring and updating the Balanced Scorecard allows program managers to make informed decisions, adjust strategies as necessary, and ensure that the program delivers its intended benefits effectively and sustainably, ultimately contributing to the organization’s long-term success.