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Program Closure

5 minutes 5 Questions

Program closure is the final phase in the Program Life Cycle Management within the Program Management Professional framework. This phase ensures that all aspects of the program are completed and that the program's objectives have been met. The process begins with a comprehensive review of all progr…

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PgMP - Program Closure Example Questions

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Question 1

During program closure, what is a key action the program manager should take to gather insights for continuous improvement?

Correct Answer: Conduct lessons learned sessions with key stakeholders and document findings

While reviewing financial performance, assessing team performance, and implementing phase-gate reviews are important actions during the program life cycle, conducting lessons learned sessions with key stakeholders and documenting findings is a key action for gathering insights for continuous improvement. This activity enables the program manager to capture valuable feedback on what went well and what could be improved for future programs, thereby contributing to the organization's knowledge base and enhancing performance over time.

Question 2

As a program manager, you are in the process of closing a large-scale organizational transformation program that involved multiple projects across various departments. Which of the following actions should you prioritize during program closure to ensure effective knowledge transfer and continuous improvement?

Correct Answer: Conduct a comprehensive lessons learned session with key stakeholders to identify successes, challenges, and areas for improvement in future programs

While all options contribute to closing a program and ensuring its outcomes are captured for the future, conducting a lessons learned session is fundamental to knowledge transfer and continuous improvement. This session will involve discussing what went well, what didn't, and what could be done better in the future. Updating the organizational framework might not consider specific insights gained from the program. The development of a transition plan is crucial but focuses more on operational continuity rather than knowledge transfer. Lastly, creating a detailed archive is important for compliance and historical records but does not directly facilitate learning and improvement.

Question 3

A healthcare program aimed at improving patient outcomes and reducing costs is nearing completion. The program involved multiple projects across various hospitals and clinics, focusing on implementing new technologies, streamlining processes, and training staff. As the program manager, you are now in the program closure phase. Which of the following actions should you prioritize to ensure a comprehensive program closure and capture valuable insights for future initiatives?

Correct Answer: Conduct a thorough program retrospective, involving key stakeholders from all projects, to identify successes, challenges, and lessons learned that can be applied to future programs.

Conducting a thorough program retrospective involving key stakeholders from all projects is the most effective approach for a comprehensive program closure. This allows for the identification of successes, challenges, and valuable lessons learned across the entire program, which can be applied to future initiatives. While discussing individual project successes and challenges with project managers, distributing a survey to participants, and reviewing financial data are all important aspects of program closure, they do not provide the same comprehensive, cross-project insights that a program retrospective offers. A retrospective brings together diverse perspectives and experiences, facilitating knowledge sharing and fostering a culture of continuous improvement.

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