Stakeholder Engagement Assessment Matrix

Correct Answer: Schedule a one-on-one meeting with the stakeholder to understand their concerns and discuss potential solutions to re-engage them in the program.

The most appropriate approach is to schedule a one-on-one meeting with the stakeholder to understand their concerns and discuss potential solutions to re-engage them in the program. This approach allows for a direct, personal conversation to address the stakeholder's decreased engagement level and find ways to restore their support. Sending a detailed email may not be as effective as a face-to-face discussion, and it may not provide the opportunity to fully understand the stakeholder's concerns. Escalating the issue to the program sponsor should be a last resort, as it may strain the relationship with the stakeholder and should only be done if other attempts to re-engage them have failed. Continuing to monitor the stakeholder's engagement level without taking immediate action may lead to further disengagement and potentially jeopardize the program's success. Therefore, a one-on-one meeting is the most proactive and effective approach to address the situation and ensure the stakeholder's continued support and engagement.

Correct Answer: Assess the stakeholder's current engagement level and develop a targeted communication plan to address their concerns and re-engage them in the program.

The most appropriate course of action is to assess the stakeholder's current engagement level and develop a targeted communication plan to address their concerns and re-engage them in the program. This approach allows for a proactive and personalized response to the stakeholder's decreased engagement, ensuring their input is considered and their concerns are addressed. Continuing with the program without addressing the stakeholder's disengagement risks the app not meeting the client's branding and user experience requirements. Escalating the issue to the program sponsor should be a last resort, as it may strain the relationship with the stakeholder. While a face-to-face meeting can be helpful, developing a targeted communication plan based on the assessment of the stakeholder's engagement level is a more comprehensive approach.

Correct Answer: Develop a plan to reassess the stakeholder's needs and concerns, and implement a more personalized approach to enhance their engagement and ensure their contributions are valued.

The most suitable action is to reassess the stakeholder's needs and concerns and then tailor the engagement strategy to these findings. This individualized approach acknowledges the varying needs and preferences of stakeholders and facilitates meaningful engagement. The wrong answers, while relevant to stakeholder engagement, do not directly address the issue of a key stakeholder's decreased engagement through a tailored and direct approach. They suggest alternative strategies that miss the core action of reassessing and tackling the root cause of the disengagement.