Guide: Customer Collaboration in PMI-ACP Adaptive Planning

Customer collaboration is a critical aspect of PMI-ACP adaptive planning.

Why it is important: This technique prioritizes people and interactions over processes and tools, and believes in addressing and involving the customer throughout the project. It's about focusing on creating a working relationship and developing solutions to meet the customer's evolving requirements.
What it is: Customer collaboration involves regular communication with the client about the progress of the proposed solution, adjusting to changes, and getting their feedback. This helps in making any required adjustments and in keeping projects on track toward business goals.
How it works: Regular meetings, discussions, and reviewing and incorporating feedback into the development process are some of the ways customer collaboration works. Changes, when required, are willingly incorporated to meet customer satisfaction.
Exam Tips: Answering Questions on Customer Collaboration: When answering exam questions, always remember the Agile principles and values. Understand that customer collaboration is not about insisting on what was initially planned, but about adjusting to changes to meet the customer's satisfaction.
In multiple-choice questions, look for answers that show flexibility and emphasize continuous customer interaction. Remember to review and understand the rationale behind the 'incorrect' options too, this can provide deeper insight into the Agile mindset. Tip: Always choose the answer that reflects the greatest degree of collaboration and responsiveness to change.