Conflict Analysis

Correct Answer: Have a frank one-on-one discussion about the challenges they are facing, and develop a plan to overcome the situation.

In a situation where a team member is not meeting his commitments, the best conflict resolution technique would be to have a frank one-on-one discussion about the challenges they are facing, and develop a plan to overcome the situation. This approach allows for understanding, empathy, and possible solutions to improve the team member's output and contribution to the project. The other options like firing the team member or reducing his salary can be seen as reactionary, punitive and could create a negative atmosphere within the team which could further impact productivity. Public chastisement could create fear and a hostile working environment, inhibiting creativity and openness, which Agile methodology strongly emphasizes. Hence, these options are not the best conflict resolution techniques.

Correct Answer: Facilitate a meeting where both team members can share viewpoints and find common ground.

The first option, 'Facilitate a meeting where both team members can share viewpoints and find common ground', is the best choice when adopting a collaborative approach to conflict resolution. This method allows both team members to express their opinions and work towards a mutual agreement, fostering better cooperation and reducing further conflicts. It respects the PMI's respect for team dynamics and self-organization. The other options are not preferable. 'Require both team members to work separately and forward their works to you' doesn't solve the conflict and might lead to further disagreements when combining individual works. 'Impose your own views on the best design method, thus avoiding potential issues' defeats the purpose of a collaborative approach and doesn't respect the team's self-organization capacity. Finally, 'Remove both team members from the project and replace them with new ones' might be a hasty decision that disrupts the team's dynamics and may lead to unnecessary expenses.

Correct Answer: Organize a joint meeting to clarify roles, responsibilities and align better with timelines.

The best approach to resolve conflicts, especially in Agile project management, is to facilitate a discussion or a meeting with all parties involved. The answer 'Organize a joint meeting to clarify roles, responsibilities and align better with timelines' is the most appropriate way to handle this situation. This way, everyone has a platform to voice their concerns, misunderstandings about roles and responsibilities can be clarified, and a proper alignment with project deadlines can be established. The idea is to promote understanding, collaboration, and effective communication among all team members as per Agile principles. Assigning all responsibility to one team does not solve the conflict and can create an unbalanced workload and further conflicts. Telling each team that the other team is in the wrong instead of promoting healthy communication only exacerbates mistrust and conflict. Relying solely on team leads to solve the conflict might not address the concern of all the other team members and might not promote inclusive decision-making.