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Conflict Style Assessment

5 minutes 5 Questions

Conflict Style Assessment involves determining one's conflict resolution style and how it interfaces with those of others. This can be used as part of a strategic approach to resolving conflicts in an Agile environment. Five styles are usually covered: Competing (assertive and uncooperative), Colla…

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PMI-ACP - Conflict Style Assessment Example Questions

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Question 1

In your Agile team, a verbal conflict between two members over the selection of developing software rapidly escalates. As the team lead, you intervene and take control to make a final decision. What conflict style does this scenario represent?

Correct Answer: Authoritative

The scenario represents the 'Authoritative' conflict style. As the team lead, you intervene in the conflict and take control to make a final decision, this shows an authoritative style of resolution where the decision is made by a single person with authority. 'Avoiding' conflict style would involve steering clear of the conflict entirely, which is not applicable to this situation since the team lead actually intervenes in the conflict. An 'Accommodating' style in conflict would involve one party giving up their stand to maintain harmony, which is not the case in the given scenario. Lastly, a 'Compromising' style would suggest that the team lead finds a middle ground between the two conflicting parties, but the scenario suggests a decision was made by the team lead, ruling out the compromising style.

Question 2

During a stand-up meeting, two of your team members are in dispute over the approach to solving a technical problem. You decide to analyze both ideas in detail before making judgement. Which style of conflict resolution are you employing?

Correct Answer: Collaboration

The correct answer is Collaboration. In the given scenario, if one chooses to analyze both ideas in detail before making a judgement, they are aiming to incorporate the best elements of both ideas to arrive at a solution. This is a key characteristic of the collaborative conflict resolution style, which emphasizes problem-solving and cooperation. The other options are not correct because Avoidance would imply avoiding the conflict altogether; Domination would involve forcing one solution over the others; and Accommodation represents neglecting one’s own concerns to satisfy the concerns of the other party, which is not evident in this situation.

Question 3

During an Agile retrospective, a team member has voiced dissatisfaction with a decision made by another. Rather than directly addressing the conflict, you notice that members are working around the issue. What is the conflict style being displayed?

Correct Answer: Avoiding

The conflict style being displayed in the given scenario is 'Avoiding'. Avoidance style of conflict resolution is often characterized by dodging the issue, dodging the person with whom one has the conflict, or dodging the point around which the conflict revolves. Instead of confronting the problem, members are working around the issue which indicates an avoidance conflict style. 'Collaborating' is not the correct style as this would involve working through the conflict directly by integrating ideas set out by multiple people. 'Competing' is not correct as this is a power-oriented mode, when one person goes into a competition to win at the expense of the other person, this is not happening as per the provided information. 'None of the above' is also not correct as one of the provided conflict styles 'Avoiding' is being displayed.

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