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Guide: Mediation in PMI-ACP Conflict Resolution

Mediation is a highly effective conflict resolution technique utilized extensively in Project Management, specifically more so in Agile context for which the PMI-ACP exam was designed.

What is Mediation?
In simplest terms, mediation involves a third-party, the mediator, facilitating negotiation between conflicting parties to assist them in reaching a solution. The mediator typically does not make decisions, but aids in fostering dialogue that can lead to a solution agreeable to everyone.

Why is it important?
Conflict is a common occurrence in project environments. Without effective resolution, conflicts can derail projects and lead to failure. Mediation helps to prevent this, enabling teams to work through their issues and stay focused on project goals.

How does it work?
The mediator facilitates communication between the conflicting parties, helping them to understand each other's perspectives, interests and motivations. The aim is to guide the parties towards acceptable compromise or solution.

Exam Tips: Answering Questions on Mediation
• Understand the role of the mediator.
• Distinguish mediation from other conflict resolution techniques.
• Be clear about the stages usually involved in the mediation process.
• When confronted with an exam question, identify the mediation method suggested or used, if any, and evaluate whether it’s effective in that scenario.
• Keep in mind that while mediator advises, they generally do not decide the outcome. If an option suggests otherwise, it's likely incorrect.
• Understand that the primary aim of mediation is to assist the parties in reaching their own resolution to the conflict.

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Mediation practice test

Mediation is a process by which a neutral third party assists conflicting parties to arrive at a mutually satisfactory resolution. The mediator doesn't impose its decision, but facilitates dialogue and guides the conversation, helping both sides to express their feelings, understand each other and find common ground. Mediation is suitable for complex situations where emotions are high and relationships risk being severely damaged. It is an empowering process where parties have direct control over the outcome.

Time: 5 minutes   Questions: 5

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PMI Agile Certified Practitioner Preparation Package (2024)

  • 4442 Superior-grade PMI Agile Certified Practitioner practice questions.
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