Guide to Third-party Intervention in PMI-ACP
Third-party Intervention explained:
In the context of PMI-ACP (Project Management Institute-Agile Certified Practitioner), Third-party Intervention often refers to the process where an external entity is engaged to help resolve a conflict or dispute within a project team that cannot be solved internally.
Importance of Third-party Intervention:
Not only does it provide an unbiased perspective to the situation, it helps to ensure the efficient resolution of conflicts that might be hindering the progress of the project. Third-party intervention can also enhance the team dynamics by providing conflict resolution strategies and techniques.
How it works:
A third-party professional, often a mediator, facilitator or arbitrator, who is neutral to the conflict, conducts a systematic process to improve understanding, communication and relationships among the conflicting parties and reach an agreeable solution. They listen to the perspective of all parties involved, analyze the situation and suggest various resolutions.
Exam Tips: Answering Questions on Third-party Intervention:
Understanding the role and function of the third-party intervenor in conflict resolution will help you answer examination questions effectively.
- Reading the question thoroughly is crucial. Pay special attention to words like 'always', 'never', 'best', 'worst', which may play key roles in the correct answer.
- You should understand the context of the conflict presented in the question. In which scenario or phase of the project it occurred may affect the relevancy and effectiveness of third-party intervention.
- Understanding the characteristics of the third-party intervenor mentioned in the question. Whether the intervenor is a mediator, arbitrator or facilitator can alter the approach to the conflict resolution and hence the answer to the question.
- Lastly, remember that in most cases, PMI-ACP prefers collaborative and win-win solutions. So, options that represent such outcome could be the right choice.