Guide on Gemba Walk for PMI-ACP Continuous Improvement

What is Gemba Walk?

Gemba Walk is a Lean practice which involves managers, leaders, or decision-makers going to the frontline or the actual place ('Gemba') where the work happens in order to gain insights and understanding. This first-hand observation process often leads to better decision-making and effective problem-solving.

Importance of Gemba Walk

Gemba Walk serves an important aspect in continuous improvement. It promotes active observation, communication, understanding, and respect for the people doing the actual work. This leads to process improvements, increased efficiency, error reduction, and employee engagement.

How Gemba Walk Works

The Gemba Walk starts with defining the purpose of the walk, who will be involved, and what specific areas or processes will be observed. After the walk, there would be a review and discussion on the observations and any potential areas for improvement. This is then followed by an implementation plan and a follow-up schedule to check on the improvements.

Exam Tips: Answering Questions on Gemba Walk

• Understand that Gemba Walk is not for fault-finding but for understanding and improving processes.
• Remember that the approach is proactive and respectful to the workers.
• Know that Gemba Walk involves observation, communication, discussion and planning.
• Do not forget that the ultimate objective of Gemba Walk is continuous improvement.