Collaboration

Correct Answer: Organize multi-team refinement sessions to collectively explore backlogs, enhancing alignment and shared understanding.

Promoting a collaborative environment across teams in a multi-team project setting requires mechanisms that facilitate collective learning and interaction without isolating teams or increasing competition in a way that might discourage open sharing. Organizing multi-team refinement sessions is directly in line with Scrum principles, fostering a collaborative spirit and ensuring that teams are not working in silos. Reward systems based on competition, assigning liaison officers for communication, and focusing solely on increasing Scrum meeting frequencies without encouraging active collaboration, are practices that may either indirectly hamper teamwork or misalign with the Scrum framework's emphasis on collective ownership and collaboration.

Correct Answer: Organize cultural sensitivity trainings.

The best action to take in a diverse Scrum team dealing with cultural misunderstanding is to 'Organize cultural sensitivity trainings.' This will help team members to understand and respect different cultural backgrounds, reducing conflicts and enhancing collaboration. It will foster mutual understanding and respect, essentials for a highly productive team. The other options are not ideal. 'Allow team members to work independently not requiring collaboration' goes against the Scrum framework which highly values collaboration. 'Assign tasks based on cultural backgrounds of members' would lead to division within the team instead of cohesion. 'Ask team members to set aside their cultural norms during project discussions' is not respectful to the diversity of the team and would not promote a conducive work environment.

Correct Answer: Develop a common glossary of project terminologies accessible to entire team.

In projects that involve multiple departments, it's pivotal for the team to develop a common understanding of key project terms to enhance collaboration. Therefore, creating a common glossary of project terminologies accessible to the entire team is the correct answer. This approach will ensure all team members interpret terminologies the same way, and improve communication. Simply using layman's terms may not cover the necessary technical details and would oversimplify the situation. Excluding difficult terminologies may lead to an insufficient understanding of the project, as some terms are irreplaceable and critical for the project's success. Asking each team to use its own jargon would only perpetuate the problem by furthering misunderstandings, not resolving them, because each team would comprehend different terminologies based on their specific lens.