Guide: Customer Focused under Kanban Methodology in PMI-ACP

What is Customer Focused?
In the context of the Kanban methodology, the customer focused aspect mainly refers to the principle of prioritizing the needs and demands of customers. It emphasizes on delivering value to customers by fulfilling their needs promptly and effectively.
Why it is important?
The customer focused approach is crucial as it ensures that the products or services a team is working on align with the customers' needs, resulting in increased customer satisfaction and loyalty. It also promotes efficiency and productivity within the team.
How it works?
Being customer focused in Kanban methodology involves constantly engaging with customers, understanding their needs, and making necessary adjustments to meet these needs. It works on the idea of 'pull' where the demand comes directly from the customer, so tasks are only worked on if there is a customer demand.
Exam Tips: Answering Questions on Customer Focused
1. Understand the concept of customer focused clearly, in particular within the context of Kanban and PMI-ACP.
2. Emphasize on the benefits of customer focused principle such as increased customer satisfaction and productivity within the team.
3. Remember that being customer focused means following a pull-based system where demand comes directly from the customer.
4. Prepare for scenario-based questions where you might have to suggest how to better implement the customer focused principle.