Scaled Agile Framework (SAFe)

Correct Answer: Meet with the team to understand their challenges and bottlenecks. Then, use SAFe's Inspect and Adapt principles to help them improve the situation.

The best course of action when a team is constantly delivering their Commitments late in a SAFe implementation is to meet with the team and understand their challenges or bottlenecks. Once these issues are understood, the Inspect and Adapt principles of SAFe can be employed to help improve the situation. This approach promotes continuous learning and adaptation, which are key elements of Agile and SAFe methodologies. The other options are undesirable for various reasons:* Demanding the team to work overtime until they catch up with other Agile Teams: This is not a good solution as Agile and SAFe promote sustainable development. Pushing a team to work overtime does not fix the root cause of the problem and can lead to burnout* Ignoring the delayed delivery, considering it as a temporary phase: This passive approach doesn't address the issue either. In Agile and SAFe, problems are addressed head-on so that they don't escalate* Delegating this issue to the Program Increment (PI) steering committee: While the PI steering committee plays a role in the larger program strategy and direction, it's not their responsibility to intervene in the day-to-day operations of individual Agile Teams.

Correct Answer: Work with the Product Owner to increase stakeholder engagement using tools like Scrum events and Product Roadmaps

The role of the Scrum Master is to facilitate not just the Scrum team but also to ensure that the larger organization, including stakeholders, understand their part in the Scrum process. Here, using the Scrum events (like Sprint Review, Sprint Planning, and Retrospectives) and Product roadmaps to engage stakeholders is the best approach. Answer 'Work with the Product Owner to increase stakeholder engagement using tools like Scrum events and Product Roadmaps' also promotes collaboration and understanding between all involved. This allows everyone to stay informed and make necessary adjustments. Replacing the Product Owner doesn't necessarily solve the issue of stakeholder engagement, as the main problem lies in engaging the stakeholders, not with the Product Owner as such. Ignoring the stakeholders and continuing with plans can lead to a lack of synchronization and a product that does not meet business requirements, or understand its market. Forcing stakeholders to attend all meetings isn't practical nor is it effective, as engagement and commitment cannot be mandated.

Correct Answer: Identify the bottlenecks and streamline system team responsibilities across relevant ARTs

The best approach when the System Team is overburdened with work from different Agile Release Trains (ARTs) is to 'Identify the bottlenecks and streamline system team responsibilities across relevant ARTs'. This involves working across the organization to identify where the constraints are, then redistributing responsibilities across the ARTs. This approach aligns with the Agile and SAFe principles of optimizing the whole and not overloading any single part of the system. The option 'Expect the System team to manage its own work' is incorrect because it may result in the team being overburdened. 'Fire the existing System team members and hire new ones' would not necessarily solve the problem, as the issue is workload and not necessarily the team's capabilities. 'Ask the System Team to refuse any new work from the ARTs' would also not be effective because it could halt progression on various initiatives.