Back to Servant Leadership

Building Community

5 minutes 5 Questions

A servant leader seeks to build a community within their team or organization. They foster a culture of trust, mutual respect, and teamwork. They create an environment where everyone feels connected, valued, and part of a larger purpose. Building a community encourages collaboration, improves team morale, and can lead to better team performance. Community can be built through team activities, open communication, shared goals, and a supportive work environment. In a strong community, team members are more likely to feel committed to their work, stay with the organization, and perform at their best.

Guide on Building Community in Servant Leadership for PMI-ACP Exam

Understanding the concept of building community is an integral component of Servant Leadership, which is a key part of PMI-ACP exam.

Why it is important:
Building community establishes a culture of trust among team members, promotes productivity and motivates team members to collaborate. A strong sense of community within an organization improves overall project performance and is hence an important topic for PMI-ACP exam.

What it is:
Building community in the context of Servant Leadership involves various approaches to nurture an environment that encourages cooperation and shared responsibility. It perfect execution can lead to harmonious teamwork, leading to the achievement of project objectives.

How it works:
Community building can be done through open communication, shared decision-making, appreciating team members' effort, providing support in conflict resolution and facilitating an environment of mutual respect and trust. All these actions work to increase team motivation, morale, and project success.

How to answer questions on Building Community:
When answering questions related to this concept in PMI-ACP exam, you should think holistically about how building community supports Agile project management methods and practices. Understand different scenarios where forming a strong community becomes an essential part of leadership.

Exam Tips:
Be aware not only of the definitions but also the application of community building within a project and its potential consequences. Remember the benefits of a strong community in a project management context and real-life examples can be also helpful to recall the concept. Practice situational-based questions, which can give a deeper understanding of community building.

Test mode:
Start practice test
PMI-ACP - Servant Leadership Example Questions

Test your knowledge of Amazon Simple Storage Service (S3)

Question 1

You're an Agile practitioner and notice a misunderstanding between your team members which is creating a hostile environment. What is the most suitable approach to resolve this conflict?

Correct Answer: Facilitate open discussion to address the issue, allowing all parties to express their concerns and work together toward a resolution

The most suitable approach in an Agile environment when there is a misunderstanding between team members creating a hostile environment is to 'facilitate open discussion to address the issue, allowing all parties to express their concerns and work together toward a resolution'. Agile methodologies are based on collaboration and open communication. A conflict within the team is best resolved by addressing it openly, listening to everyone's concerns, working out a solution together. Taking a side with the majority to quickly resolve the misunderstanding may seem effective in the short term but it doesn't foster the collaborative spirit Agile methodologies much value nor does it assure that the root cause of the conflict is addressed. Ignoring the situation, hoping it will resolve itself is not a proactive approach and may lead to an escalation of the conflict. While it may be necessary in certain cases to report the situation to the higher management, this should not be the first line of action since it undermines the self-organizing nature of Agile teams.

Question 2

As an Agile Project Manager, you’ve noticed that some team members, especially the introverted ones, are less active in community social events. What can you do to involve everyone in these essential activities?

Correct Answer: Survey the team to understand their interest and comfort levels, and tailor community activities to foster an inclusive environment

The best way to involve everyone in community social events, especially introverted members, is to survey the team to understand their interest and comfort levels, and tailor community activities to foster an inclusive environment. Introducing mandatory participation for everyone, although can ensures everyone's physical presence in these events, can lead to discomfort and lack of genuine involvement, which are counterproductive. Leaving behind the introverted team members is not an inclusive strategy and goes against the agile principles of valuing individuals and interactions. Finally, planning only for activities that the majority loves may lead to exclusion of certain team members and thus is also not the best approach. A good agile project manager will approach the situation empathetically and create inclusive strategies to ensure everyone's involvements.

Question 3

As a Scrum Master, you noticed some conflicts within the team during the daily standups. Which agile principle would guide you in managing this situation?

Correct Answer: Build projects around motivated individuals, giving them the support and trust they need

The best answer to this question is 'Build projects around motivated individuals, giving them the support and trust they need'. This answer aligns most closely with the duties of a Scrum Master, who should address team conflicts by providing the necessary support and fostering a trusting environment. The other answers are not applicable to this situation: 'Working software over comprehensive documentation' is not specifically relevant to the problem of team conflict; 'Customer collaboration over contract negotiation', while certainly an agile principle, does not directly address internal team dynamics; 'Responding to change over following a plan' is more related with flexibility in project execution rather than interpersonal issues within the team.

Go Premium

PMI Agile Certified Practitioner Preparation Package (2024)

  • 3432 Superior-grade PMI Agile Certified Practitioner practice questions.
  • Accelerated Mastery: Deep dive into critical topics to fast-track your mastery.
  • Unlock Effortless PMI-ACP preparation: 5 full exams.
  • 100% Satisfaction Guaranteed: Full refund with no questions if unsatisfied.
  • Bonus: If you upgrade now you get upgraded access to all courses
  • Risk-Free Decision: Start with a 7-day free trial - get premium features at no cost!
More Building Community questions
9 questions (total)
Start 9 question test