Change Monitoring and Control

Correct Answer: To measure the effectiveness of the change control process

The primary purpose of collecting metrics on change request implementation during change monitoring is to measure the effectiveness of the change control process. This is the most accurate answer because: Metrics collection enables organizations to: - Evaluate if changes are being implemented successfully - Assess if the process is working as intended - Identify bottlenecks and areas for improvement - Determine if control objectives are being met The other options are incorrect because: Establishing baseline requirements is a planning activity, not a primary purpose of metrics collection during monitoring. Documenting frequency and distribution of changes is a secondary benefit but not the main purpose of metrics collection during implementation monitoring. Creating progress reports for stakeholders is an output of monitoring but not the primary reason for collecting implementation metrics.

Correct Answer: Evaluate the impact on existing requirements and project objectives

During the monitoring and control phase, when stakeholders request changes, the most appropriate action for a business analyst is to evaluate the impact on existing requirements and project objectives. This is the best practice because: It allows for proper assessment of: - The potential effects on project scope - Resource implications - Schedule impacts - Cost considerations - Quality requirements - Overall project objectives The other options are incorrect because: Approving changes based solely on stakeholder authority level and implementing them in real-time is risky and bypasses proper change control procedures. Simply documenting changes and proceeding with implementation skips the crucial step of impact analysis and could lead to project complications. Updating the traceability matrix and schedule should only occur after proper evaluation and approval of the change request through appropriate channels.

Correct Answer: Engage stakeholders in regular feedback sessions and address their specific concerns through targeted communication

Engaging stakeholders in regular feedback sessions and addressing their specific concerns through targeted communication is the most effective approach because: - It creates an open dialogue that allows stakeholders to voice their concerns - It demonstrates respect for stakeholders' perspectives and experiences - It enables proactive identification and resolution of issues - It builds trust and promotes buy-in for the changes - It aligns with best practices in stakeholder engagement and change management The other options are less effective because: Simply documenting resistance and proceeding with implementation fails to address underlying concerns and can increase opposition. Escalating to senior management to enforce compliance can damage relationships and create a negative organizational culture. Mandatory training sessions, while important, may not address the root causes of resistance and can be perceived as forceful implementation rather than collaborative change management.