Communication Models - PMBOK 7th Edition Guide
Introduction
Effective communication is a cornerstone of successful project management. Understanding communication models as outlined in the PMBOK Guide Seventh Edition helps project managers facilitate clear and efficient information exchange among stakeholders.
Why Communication Models are Important
Communication models provide a structured approach to understanding how information is transmitted and received within a project environment. They help identify potential barriers, enhance clarity, and ensure that messages are conveyed accurately, thereby reducing misunderstandings and fostering collaboration.
What are Communication Models?
Communication models are theoretical frameworks that describe the process of information exchange between a sender and a receiver. They outline the components involved in communication, such as the sender, message, medium, receiver, and feedback.
How Communication Models Work
1. Sender: Initiates the message.
2. Message: The information or content being communicated.
3. Medium: The channel through which the message is sent (e.g., email, face-to-face).
4. Receiver: The individual or group who receives the message.
5. Feedback: The response from the receiver back to the sender.
6. Noise: Any external factors that may distort the message.
Answering Exam Questions on Communication Models
When faced with exam questions on communication models:
• Identify the key components of the model being referenced.
• Explain the role of each component in the communication process.
• Apply the model to real-world project scenarios.
Exam Tips: Answering Questions on Communication Models
1. Understand Key Concepts: Familiarize yourself with different types of communication models such as the Shannon-Weaver Model, Interactive Model, and Transactional Model.
2. Focus on Components: Pay attention to the roles of sender, receiver, message, medium, feedback, and noise.
3. Apply Examples: Relate models to practical project management situations to demonstrate your understanding.
4. Manage Time Effectively: Allocate appropriate time to answer questions, ensuring you cover all required aspects without lingering too long.
5. Review and Revise: After answering, quickly review your responses to ensure clarity and completeness.