Communication Competence

Correct Answer: Establish clear communication norms and channels, considering time zones and technology preferences

The best principle for a project manager managing a remote team is the establishment of clear communication norms and channels, considering time zones and technology preferences. This approach ensures that there is a clear understanding of how, when, and what platform to use for communication. It also respects the different time zones of team members, promoting a healthy work-life balance. The other options are not always the best ways to ensure effective communication. Relying solely on email as the primary communication channel may not be effective as real-time communication is also important for resolving immediate issues and for teamwork. Scheduling daily meetings at the project manager's time zone regardless of others' could create resentment and conflict due to lack of consideration for others' time. Discouraging team members from using instant messaging tools would prevent casual, real-time interactions that promote team building and fluid communication.

Correct Answer: Ask open-ended questions to encourage the team member to share their thoughts

Encouraging the quiet team member to express their thoughts is the best way to maintain effective communication. The project manager should make sure to engage with all team members, including those who are less active. They can do this by using open-ended questions to stimulate discussion and elicit input from the less active member. In contrast, publicly calling out the quiet team member or making assumptions about their contributions can stifle communication and create an unfriendly working environment. Providing a summary of the meeting is not enough to actively engage the team member in the discussion.

Correct Answer: Develop a multi-tiered communication plan that includes specific methods tailored for each stakeholder group, utilizing a mix of written reports for documenting detail and verbal updates for engaging discussion.

Developing a multi-tiered communication plan that includes specific methods tailored for each stakeholder group is the best approach. This plan should utilize a mix of written reports for documenting detail and verbal updates for engaging discussion. This approach demonstrates communication competence by recognizing the diverse needs and preferences of the various stakeholder groups. It ensures that the right level of detail is provided to each group in the most effective format, balancing the need for comprehensive documentation with the benefits of interactive discussions. Relying solely on asynchronous communication channels like email and project management platforms may not be sufficient for all stakeholders, as some may require more direct engagement and the opportunity for real-time clarification. Using only comprehensive monthly newsletters may not provide timely updates and could lead to stakeholders feeling disconnected from the project's progress. While weekly status meetings with the entire project team and stakeholders can be valuable, they may not be the most efficient use of everyone's time and could lead to information overload. A more targeted approach, as outlined in the multi-tiered communication plan, is likely to be more effective.