Information Distribution

Correct Answer: Determine the cause of the delayed information and implement a solution.

The best way to manage this situation is to 'Determine the cause of the delayed information and implement a solution.' This approach proactively addresses the problem at its root cause and find a viable solution to it, ensuring that Susan, and thereby the entire team, is able to work more efficiently. Ignoring the issue, as suggested by the second option, will only perpetuate inefficiency and discontent among the group. Asking Susan to figure it out herself, as per the third option, fails to recognize the project manager's responsibility to manage the team's communication and work distribution. Replacing Susan with a more informed team member is an extreme action that does not address the underlying issue of delayed information flow, and only displaces the problem onto another member without resolving it.

Correct Answer: Review and update the communications management plan.

The best way to resolve issues concerning inappropriate information dissemination to stakeholders is by reviewing and updating the project communications management plan. This plan outlines how, when, and what sort of information stakeholders should receive. Updating the plan will help ensure only the right stakeholders get the right information. It's important to revisit this plan on a regular basis or when issues occur to maintain effective communication. The other answers are ineffective management strategies. Ignoring the issue will likely lead to further communication problems and potential project delays. Asking stakeholders to forward information to each other can lead to miscommunication and is less organized compared to a structured communication plan. Sending all communication to all stakeholders, regardless of relevance, can lead to information overload and stakeholders may miss important project updates.

Correct Answer: Establish a standard method of tagging or classifying information based on its importance and sensitivity.

The best answer is to establish a standard method of tagging or classifying information based on its importance and sensitivity. This approach ensures that confidential data is properly identified and not overlooked, reducing the risk of sensitive information being mistakenly marked as low priority. By implementing a consistent system for categorizing information, all team members will be able to easily recognize and handle confidential data appropriately. Notifying all team members to pay equal attention to all kinds of information is not an effective solution, as it does not address the root cause of the problem and may lead to information overload. Using only one channel for all types of communication can create confusion and make it harder to prioritize and manage different types of information effectively. Marking all project-related information as high-priority defeats the purpose of prioritization and can lead to important information being lost among less critical data.