Stakeholder Management

Correct Answer: Stakeholder register

The correct answer is 'Stakeholder register'.

A stakeholder register is a crucial project management document that contains comprehensive information about all identified stakeholders in a project. It typically includes:

1. Stakeholder names and roles
2. Their interests in the project
3. Level of influence or power
4. Potential impact on the project
5. Engagement strategy

This document serves as a central repository for stakeholder information and helps project managers effectively manage stakeholder relationships throughout the project lifecycle.

The other options are incorrect:

'Communication plan' is a document that outlines how project information will be distributed to stakeholders, but it doesn't contain detailed stakeholder information.

'Power/Interest grid' is a tool used to analyze stakeholders based on their power and interest levels, but it's not a comprehensive document listing all stakeholder information.

'Stakeholder engagement assessment matrix' is used to assess current and desired stakeholder engagement levels, but it doesn't provide a complete list of all stakeholders and their characteristics.

The stakeholder register is the most comprehensive and accurate answer to the question, as it encompasses all the elements mentioned in the description.

Correct Answer: Schedule a one-on-one meeting to understand their concerns and perspective

The most effective approach to address a disengaged key stakeholder during a meeting is to schedule a one-on-one meeting to understand their concerns and perspective. This approach is best because:

1. It shows respect for the stakeholder's time and position.
2. It allows for a private conversation where the stakeholder may feel more comfortable expressing their true thoughts.
3. It demonstrates proactive engagement and concern for the stakeholder's input.
4. It provides an opportunity to address any underlying issues or misunderstandings.

The other options are less effective:

Continuing with the meeting as planned assumes the stakeholder will engage when necessary, which may not happen and could lead to missed valuable input.

Asking them directly in front of the group why they appear disinterested could embarrass the stakeholder and damage the relationship, potentially harming the project.

Sending a follow-up email after the meeting is a good secondary action, but it doesn't address the immediate issue during the meeting and may result in delayed or no response.

By scheduling a one-on-one meeting, the project manager can gather important insights, address concerns, and ensure the stakeholder feels valued and heard, which is crucial for successful project management and stakeholder engagement.

Correct Answer: Encourage open discussion with all stakeholders and facilitate a session to align everyone on the project objectives.

As a Scrum Master, the best possible way to handle a situation like this is to encourage open discussion with all stakeholders and facilitate a session to align everyone on the project's purpose. This approach helps to address the different viewpoints and fosters understanding of common goals. It also ensures that the project direction is shared and understood by all. On the contrary, choosing a side because a stakeholder has more influence or disregarding the disagreements will only escalate issues and can lead to unhealthy dynamics. Implementing changes suggested by each stakeholder sequentially will not guarantee alignment and might even hinder progress by causing constant shifts in direction.