Quality Management Principles
Quality Management Principles are the foundation of quality assurance and serve as a guide for implementing effective quality management practices in an organization. The International Organization for Standardization (ISO) has defined seven principles: 1) Customer focus: Ensuring customer requirements are understood and met consistently. 2) Leadership: Establishing a clear vision and direction for the organization to drive a culture of quality. 3) Engagement of people: Empowering and involving the people across the organization in quality management activities. 4) Process approach: Managing processes effectively as a system to achieve desired outcomes. 5) Improvement: Continually evaluating and enhancing the organization's performance. 6) Evidence-based decision-making: Using data and information to make informed decisions. 7) Relationship management: Establishing strong connections with stakeholders, including suppliers and partners, to create value.
Guide to Quality Management Principles based on PMBOK Guide Seventh Edition
The Quality Management Principles are fundamental to PMP - Project Management Professional study as it emphasizes on the importance of quality in achieving project objectives.
Why it is Important: Quality Management Principles are crucial because they ensure that the project deliverables meet the stakeholders' needs and expectations exactly. Consistent application of these principles can lower costs, improve productivity, create customer satisfaction and promote business growth.
What it is: These principles are based around the concept of fulfilling quality requirements, creating and using project deliverables, and achieving project and product objectives while considering balancing of project constraints.
How it works: Quality Management Principles involve the processes of planning, managing, and controlling quality activities throughout the project life cycle. Techniques like cost-benefit analysis, cause and effect diagrams, control charts, etc., are used.
Exam Tips: In exam, expect scenarios implying an impact on project quality. Questions may revolve around the effects of variations, ways to enhance quality, and interpreting quality metrics. Understand that 'gold-plating' (adding extra features that were not asked for) is usually considered bad in PMP exam. Always remember, 'Quality is planned, designed, and ingrained, not inspected'.
Remember: Comprehending the importance and interdependence of Quality Management Principles forms the backbone for successful PMP preparation.
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