Plan Quality Management

Correct Answer: The process is predictable and operates within acceptable limits

A stable process with random variations shows that the process is predictable and operates within acceptable limits. This means that the process is under control and the variations are due to common causes that are inherent in the process. This is the reason why the first answer is correct. The others are incorrect because: a process does not need immediate corrective actions if it is stable and variations are random (second answer); stopping a process until variations are reduced is unnecessary when variations are random and within limits (third answer); and the control chart is correct if it illustrates a stable process with random variations (fourth answer).

Correct Answer: ISO 9001

ISO 9001 is the most relevant standard for the team to consider as a guide for determining quality standards for their project. ISO 9001 is a widely recognized and internationally accepted standard that provides a framework for a quality management system. It outlines requirements for consistently delivering products and services that meet customer and regulatory requirements. Many organizations use ISO 9001 to demonstrate their ability to provide quality products and services. The other ISO standards mentioned are not as directly applicable: - ISO 9002 has been incorporated into ISO 9001 and no longer exists as a separate standard. - ISO 10002 focuses specifically on customer satisfaction and complaints handling, which is a narrower scope than overall quality management. - ISO 9004 provides guidelines for enhancing an organization's overall performance and achieving sustained success, but it is not a requirements standard like ISO 9001.

Correct Answer: Use a cost-benefit analysis to identify critical quality standards.

In the Plan Quality Management process, the best way to prioritize which quality standards to focus on is to use a cost-benefit analysis. This approach allows one to identify critical quality standards by understanding the return on investment that each standard provides. This balance of cost and quality helps to ensure efficient use of resources. The second answer suggests putting equal focus on all quality standards, which is not a good strategy as it doesn't take cost implications into account. Focusing solely on the quality standards suggested by the project sponsor, as given in the third answer, may not necessarily align with the best interests of the project or its stakeholders. The fourth answer advice to neglect less important quality standards for cost-saving may lead to issues in product quality and customer satisfaction down the line.