Quality Management System - PMBOK Guide Seventh Edition
What is it?
According to the PMBOK Guide Seventh Edition, a Quality Management System (QMS) is a framework that helps organizations ensure they meet customer and regulatory requirements, improve its effectiveness and efficiency on a continuous basis. This is achieved by identifying processes, their interaction, and managing them.
Why is it Important?
A QMS is important as it forms the foundation for delivering products/services that meet customer and regulatory requirements. It aids in improving customer satisfaction, reduces organizational costs by preventing waste, and enhances productivity and efficiency.
How it Works?
A QMS works by documenting the processes, responsibilities, and procedures required to achieve quality policies and objectives. It focuses on continuous improvement, planning, implementing, monitoring, and review of systems to meet the desired objectives.
Exam Tips: Answering Questions on Quality Management System
When facing questions on QMS, remember the following tips:
1. Understand the basic principles of QMS - customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management. These principles make the basis of many questions.
2. Don't forget that a good QMS focuses on the continuous improvement of the system.
3. Know the requirement of relevant interested parties because their impact and perception can affect the system's performance.
4. Lastly, interpret situations in questions from a 'total system' viewpoint rather than just focusing on individual components.
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Quality Management System practice test
A Quality Management System (QMS) is a structured set of policies, processes, and procedures designed to plan, control, and improve the quality of an organization's products or services. QMS focuses on meeting customer requirements, enhancing customer satisfaction, and achieving continual improvement in the organization's performance. Implementing a QMS helps organizations reduce waste, improve efficiency, and minimize risks associated with product defects or service failures. Major components of a QMS include quality objectives, management reviews, documentation control, process control, training, and audit processes. Many QMS frameworks are based on widely recognized standards, such as ISO 9001. Organizations can benefit from certifying their QMS to international standards, as it demonstrates their commitment to producing high-quality products or delivering superior services, instills confidence in customers, and can lead to a competitive advantage in the marketplace.
Time: 5 minutes Questions: 5
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Project Management Professional Preparation Package (2024)
- Earn 35 PDUs needed for your PMP certification
- 10928 Superior-grade Project Management Professional practice questions.
- Accelerated Mastery: Deep dive into critical topics to fast-track your mastery.
- Unlock Effortless PMP preparation: 5 full exams.
- 100% Satisfaction Guaranteed: Full refund with no questions if unsatisfied.
- Bonus: If you upgrade now you get upgraded access to all courses
- Risk-Free Decision: Start with a 7-day free trial - get premium features at no cost!