Quality Assurance

Correct Answer: Meet with the tool providers and discuss potential enhancements or look for another tool

The best course of action in this case is to meet with the tool providers and discuss potential enhancements or look for another tool. This addresses the issue at hand directly and seeks to improve the situation. Here is why the other answers are wrong: - Ignoring the feedback as the tool was chosen by senior management may lead to continued inefficiency and can negate the purpose of having a Quality Assurance check. Feedback is meant to be acted upon, not ignored - Continuing to use the same tool and manually calculate the necessary metrics can be time-consuming and inefficient. Automation is the key to process optimization and manual calculation defeats this purpose - Reporting the auditing team for being too critical is a wrong approach because auditing is meant to find errors and areas of improvement. The auditing team is simply doing their job and providing valuable feedback.

Correct Answer: Log the issue in the defect tracking system and assign it to the development team for resolution

The best course of action as a project manager upon discovering a key feature not functioning as per requirements during Quality Assurance is to log the issue in the defect tracking system and assign it to the development team for resolution. This ensures the issue is properly documented, tracked, and addressed by the appropriate team members. Informing the project sponsor and seeking guidance on how to proceed should be done after the issue is logged and assigned, as the sponsor needs to be aware of potential impacts to the project timeline. Updating the project schedule may be necessary based on the severity of the defect and the time required to fix it, but this should be done after evaluating the issue with the development team. Simply documenting the issue in the lessons learned register and proceeding with other Quality Assurance activities is not appropriate, as the defect needs to be actively resolved to ensure the software meets the requirements.

Correct Answer: Analyze the root cause of the quality issues and develop a corrective action plan

The best course of action is to analyze the root cause of the quality issues and develop a corrective action plan. As a project manager, it is crucial to identify the underlying reasons for the quality problems and take appropriate measures to address them. Informing the project sponsor and requesting additional resources without first understanding the root cause may not effectively solve the quality issues and could lead to unnecessary costs and delays. Simply documenting the quality issues in the lessons learned repository and proceeding with the project as planned would not address the immediate quality concerns and could result in delivering a substandard product or service. Escalating the quality issues to the project steering committee without first attempting to resolve them at the project management level may be premature and could reflect poorly on the project manager's ability to handle quality management responsibilities.