Quality Audits

Correct Answer: Perform Root Cause Analysis

The best option is to 'Perform Root Cause Analysis'. When a project manager discovers that a part of the project does not meet the required quality standards, it is necessary to discover why this has happened before taking further action. This allows the manager to address the underlying issues that led to the quality lapse, instead of just addressing the symptoms, which in turn can contribute towards preventing similar problems in the future. The option 'Terminate the Project' is too drastic. A quality issue with one portion of the work does not necessarily mean the entire project is doomed. 'Reassign the Project Resources' could be a premature action without understanding the real cause of the problem. Lastly, 'Request a Change Order' could be valid in some situations, but again, understanding the root cause of the quality issue is the first step to determining the best way forward to rectify the situation.

Correct Answer: Revise the Testing Process and Update the Quality Management Plan

The best approach in this scenario is to 'Revise the Testing Process and Update the Quality Management Plan'. This is because as per the find of the quality audit, the software testing process doesn't meet the company's standards. So, it's essential to bring it up to the mark, following the company's protocol to meet the standards. The option 'Cancel the Project' is not a feasible solution as the project is within budget and on the schedule. Just because there's an issue with one process, it doesn't justify the annihilation of the entire project. To 'Ignore the Findings' would be inappropriate as this could lead to poor quality. Ignoring such an issue can cause long-term problems, jeopardizing the project's outcome. It's crucial to address such problems to ensure quality. Lastly, 'Transfer Responsibility to the Testing Team' isn't a suitable option either. As a project manager, it's your responsibility to manage all processes, making sure they're working correctly, so passing the buck to the testing team is unacceptable. Therefore, revising the process and updating the quality management plan is the best approach.

Correct Answer: Update the procedures and ensure the team is trained on the new work instructions.

Since the team is using obsolete work instructions resulting in defects, the project manager should update the procedures and ensure the team is trained on the new work instructions. This addresses both the outdated procedures and the team's understanding of them, which will help reduce defects and improve product quality. Delaying training, continuing with obsolete instructions, or implementing new procedures without proper training would not effectively resolve the issue and could lead to continued defects.