Resource Conflict Resolution

Correct Answer: Analyse the situation and encourage decision-making based on the available data and process improvement perspective.

The best course of action is to analyze the situation and encourage decision-making based on the available data and process improvement perspective. As a Project Manager, it is important to remain objective and make decisions based on facts and what is best for the project, rather than taking sides or letting personal biases influence the decision. Ignoring the argument and hoping it resolves itself is not a proactive approach and may lead to further delays. While escalating to upper management is an option, it should be a last resort after attempting to resolve the issue within the team first. By gathering data, analyzing the situation objectively, and facilitating a discussion focused on process improvement, the Project Manager can help the teams reach a resolution that aligns with the project's goals and minimizes further delays.

Correct Answer: Arrange a meeting, discuss the concerns and rationale for the decision, and explore mutually acceptable alternatives.

The best course of action should the Project Manager face disagreement from a stakeholder is to arrange a meeting to discuss the concerns and rationale for the decision, and explore mutually acceptable alternatives. It encourages open communication and a collaborative approach which is fundamental in project management. Changing the decision immediately just to appease the stakeholder doesn't solve the actual problem. It might also set a bad precedent, making the stakeholder believe that threats can influence decision making. Avoiding discussing the situation with the stakeholder is also not a good strategy as it may lead to further disagreements or withdrawal from the stakeholder. Lastly, unquestioningly defending the current decision via the team's reasons also does not address the stakeholder's concerns.

Correct Answer: Arrange a meeting for all stakeholders, facilitate a consensus-based discussion, validate the importance of each side's input, and guide the group towards the best decision that caters to the project's requirements.

The best approach for the Project Manager is to arrange a meeting for all stakeholders, facilitate a consensus-based discussion, validate the importance of each side's input, and guide the group towards the best decision that caters to the project's requirements. Leaving the polarized stakeholders to resolve their issues independently is not a good idea, as it may lead to further escalation of the conflict and potential project cancellation. Proceeding with buying the software despite the conflict, according to the original project plan, dismisses the concerns of the stakeholders and may lead to further issues down the line. Switching the function of the software procurement to a less controversial aspect of the project does not address the root cause of the conflict and may not be feasible or beneficial for the project's success.