Collect Requirements

Correct Answer: Nominal Group Technique

The Nominal Group Technique (NGT) is the most effective method for identifying hidden requirements that stakeholders may not explicitly state during the Collect Requirements process. NGT is a structured brainstorming approach that encourages equal participation from all stakeholders, allowing for the surfacing of ideas that might otherwise remain unexpressed. The technique involves individual idea generation, followed by group discussion and ranking of ideas. This process is particularly useful for uncovering hidden or implicit requirements because it provides a platform for quieter voices to be heard and ensures that all perspectives are considered. Unlike traditional brainstorming, which can be dominated by more vocal participants, NGT gives each stakeholder an equal opportunity to contribute. Mind Mapping and Affinity Diagrams are more suitable for organizing and visualizing already identified requirements, rather than eliciting hidden ones. While Brainstorming can generate many ideas, it lacks the structured approach of NGT that specifically targets the identification of less obvious requirements. The ranking process in NGT also helps prioritize the uncovered requirements, making it the most effective technique for this specific purpose in stakeholder interviews.

Correct Answer: Organize a workshop and include visual models like process flow diagrams

Among the provided answers, the best solution to the problem would be to 'Organize a workshop and include visual models like process flow diagrams'. This approach would not only give the team members an opportunity to clarify their doubts and understand the requirements more clearly, but also facilitate interactive and more effective learning. Including visual models like flow diagrams can tremendously help in simplifying complex processes, and thus make understanding the requirements easier. Now looking at the other options, 'Creating a new lengthy document' might not serve the purpose as the problem is not with the documentation but with the understanding of it. 'Forcing the team to read the existing documents again' can be inefficient as well, if they have already had difficulty understanding it in the first attempt. Finally, 'Asking team members to figure it out independently' may lack in providing a structured approach to problem-solving and may cause miscommunication or misinterpretation of the requirements among team members.

Correct Answer: Facilitate a meeting between conflicting stakeholders to find a common ground.

The best action for the project manager to take when facing conflicting requirements from stakeholders is to 'Facilitate a meeting between conflicting stakeholders to find a common ground.' Inviting the stakeholders to a meeting provides an opportunity to discuss the conflicting requirements and negotiate a solution that can satisfy the needs of all parties involved. Choosing the requirements of the most powerful stakeholder, ignoring the conflicting requirements, or escalating the issue prematurely could lead to stakeholder dissatisfaction, unresolved conflicts and potential project failure.