Control Scope

Correct Answer: Follow the project's change control procedures.

The best answer to deal with requested changes that are not in line with the project's objectives, is to 'Follow the project's change control procedures.' This means, before any changes are accepted or denied, they should be thoroughly analyzed for their impact on the project in terms of cost, schedule, quality, risk, etc. If the benefits outweigh the risks, a change can be approved. If not, it can be rejected, but this should always happen through a structured process. The other options are not suitable as automatically accepting the request can deviate the project from its objectives. Denying the request without considering the implications implies a lack of flexibility and understanding toward the client's needs. Patronizing and ignoring the client's request does not reflect a professional attitude.

Correct Answer: Reinforce the change control process to the team and stakeholders.

The best action to take when the project scope is frequently changed without your approval as the project manager is to 'Reinforce the change control process to the team and stakeholders.' Change control is a systematic approach to managing all changes made to a product or system. Reinforcing this process will communicate to the stakeholders and the team the importance of following the proper procedures for changing scope. This helps to ensure that changes are beneficial, reduce project risk, and ensure that changes do not negatively impact the project's success. The other answers are not the best courses of action. 'Disallow any more scope changes for the project' is an unrealistic and inflexible approach to project management. 'Escalate the issue to the team members' direct supervisors.' may create unnecessary conflict and does not address the root cause. 'Request a deadline extension from the client.' is not the immediate best action and should be considered only after managing the scope change issue.

Correct Answer: Analyse the proposed change's impact on project scope, schedule, costs, and risks, and then decide the best course of action based on the analysis.

The best course of action is to analyze the proposed change's impact on project scope, schedule, costs, and risks before deciding how to proceed. As a project manager, it's crucial to thoroughly evaluate any change proposals and their potential consequences before implementing them. Instantly rejecting the proposal without proper analysis could strain the relationship with the stakeholder and potentially miss out on beneficial changes. On the other hand, accepting the proposal without evaluation or discussing it with other stakeholders could lead to unforeseen risks and issues that may negatively impact the project's success. By conducting a comprehensive analysis, the project manager can make an informed decision that balances the stakeholder's desire for faster delivery with the need to manage risks and ensure the project remains on track to meet its objectives.