Scope Change Control

Correct Answer: Inform the client about the change control process and ask for a formal change request

The best practice when a client is asking for a change that wasn't included in the project scope is to inform the client about the change control process and ask for a formal change request. This is because every change can affect the project's timeline, budget, or resources and therefore should be properly evaluated and controlled. Accepting the change without assessing the impact is wrong because it can potentially derail the project. Denying the request immediately is also not a good practice because all requests deserve to be analyzed objectively. Implementing the change and updating the documentation afterward may lead to disorganized project management and stakeholder disappointment, as they may become aware of the change only after it's been implemented.

Correct Answer: Evaluate the change request through a formal review process and make a decision based on its potential impact on the overall project.

The best approach is to evaluate the change request through a formal review process and make a decision based on its potential impact on the overall project. This allows for a thorough assessment of the proposed change, considering factors such as project scope, timeline, resources, and risks. Rejecting the suggestion outright without proper evaluation is not advisable, as it may lead to missed opportunities for improvement or efficiency. Implementing the change without approval can have unintended consequences and may not align with the project's goals, stakeholder expectations, or quality standards. Making a final decision without consulting stakeholders or subject matter experts can lead to poor decision-making and a lack of buy-in from key individuals involved in the project.

Correct Answer: Change Request Form

The correct answer is 'Change Request Form'.

In Scope Change Control, a Change Request Form is the primary tool used to document and track changes to the project scope. This form serves several important purposes:

1. It formally initiates the change request process.
2. It provides a structured method for describing the proposed change.
3. It captures essential information such as the reason for the change, its potential impact, and the requestor's details.
4. It allows for proper evaluation, approval, and tracking of scope changes.

The other options are incorrect for the following reasons:

'Scope Statement' is a document that describes the project scope, major deliverables, assumptions, and constraints. While it's important for defining the initial scope, it's not used for tracking changes.

'Work Breakdown Structure' (WBS) is a decomposition of the project scope into smaller, manageable components. It's a planning tool, not a change control document.

'Project Charter' is the document that formally authorizes the project and provides the project manager with the authority to apply organizational resources to project activities. It's created at the beginning of the project and doesn't track ongoing changes.