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Stakeholder Communication

5 minutes 5 Questions

Stakeholder Communication is the process of providing stakeholders with timely, accurate, and relevant information to keep them informed about a project's progress and to address any concerns they may have. This process involves developing a Communication Management Plan that outlines the communica…

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PMP - Stakeholder Communication Example Questions

Test your knowledge of Stakeholder Communication

Question 1

During a project's execution phase, you discover that a critical stakeholder has not been receiving regular project updates due to an issue with the communication software. The stakeholder is growing increasingly frustrated with the lack of information. What is the most appropriate course of action to address this situation?

Correct Answer: Reach out to the stakeholder directly to provide a comprehensive project update, apologize for the communication lapse, and work with the IT team to resolve the software issue.

The most appropriate course of action is to reach out to the stakeholder directly to provide a comprehensive project update, apologize for the communication lapse, and work with the IT team to resolve the software issue. This approach demonstrates proactive communication, accountability, and a commitment to resolving the issue. By directly engaging with the stakeholder, you can ensure they receive the necessary information and reassure them that steps are being taken to address the problem. Continuing to use the faulty software and assuming the stakeholder will eventually receive the missed updates fails to address the immediate communication breakdown and risks further damaging the relationship with the stakeholder. Removing the stakeholder from the distribution list, even temporarily, is counterproductive as it excludes them from important project communications and may exacerbate their frustration. Delegating the responsibility of updating the stakeholder to another team member without personally addressing the situation fails to demonstrate leadership and accountability. As the project manager, it is crucial to take ownership of the issue and communicate directly with the affected stakeholder.

Question 2

Effective stakeholder communication is critical to project success. According to the PMBOK Guide, the process of __________ involves analyzing stakeholder information and creating a communication management plan to effectively engage stakeholders throughout the project life cycle.

Correct Answer: Plan Stakeholder Engagement

The correct answer is Plan Stakeholder Engagement. According to the PMBOK Guide, the process of Plan Stakeholder Engagement involves analyzing stakeholder information and creating a communication management plan to effectively engage stakeholders throughout the project life cycle. Manage Stakeholder Engagement is incorrect because it is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder engagement in project activities. Monitor Stakeholder Engagement is incorrect because it is the process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders. Identify Stakeholders is incorrect because it is the process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.

Question 3

In your project, a key stakeholder is consistently providing vague and non-constructive feedback. The lack of constructive input is affecting project progress. How would you handle this situation?

Correct Answer: Meet with the stakeholder and provide specific prompts and examples to guide their feedback.

The best method to handle nonconstructive or vague feedback from a key stakeholder in a project is to effectively communicate with them to seek clarity. By arranging a meeting with the stakeholder and providing specific prompts and examples can guide their feedback to be more helpful and constructive. This is the approach illustrated in the answer 'Meet with the stakeholder and provide specific prompts and examples to guide their feedback.' This not only respects the stakeholder's contribution but also facilitates effective communication'Escalating the issue to their manager' could potentially sour relationships with the stakeholder which could harm the progress of the project. 'Stop including the stakeholder in communications' is not a viable response either because excluding key stakeholders could lead to significant issues down the line as they may provide key insights and resources for the project. It is also against the basic principles of stakeholder management. Lastly, 'Share the stakeholder's feedback with the entire team highlighting its vagueness' could create a negative atmosphere within the team and undermine the stakeholder's position which is ethically and professionally not appropriate. Therefore, these answers are not suitable in this context.

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