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Guide to Stakeholder Conflict Resolution (PMBOK 7th Edition)

Stakeholder Conflict Resolution involves resolving disagreements between project stakeholders to ensure that their interests and expectations are managed effectively. It is crucial as it preserves the overall project harmony, ensures forward momentum, and maintains sufficient stakeholder engagement.

What it is: According to the PMBOK Guide, 7th edition, the process involves identifying, analyzing, and managing conflicts among project stakeholders. It combines negotiation practices, influence techniques, communication skills, and often, formal dispute resolution mechanisms.

How it works: Stakeholder Conflict Resolution starts with recognizing the conflict, comprehending the basis and the parties involved. Once identified, the project manager applies various conflict resolution techniques - compromising, accommodating, forcing, avoiding, or collaborating, based on the conflict's nature and impact.

How to answer exam questions: Understanding related theories, methods and examples is pivotal. Draw from your understanding of the PMBOK Guide and where applicable, your professional experience.

Exam Tips:

  1. Always opt for the most 'win-win' answer: The PMI often favors collaboration as the most effective conflict resolution method.
  2. Understand conflict escalation stages and methods: Such knowledge will assist in diagnosing and resolving conflicts.
  3. Be aware of cultural differences: PMI exams test cross-cultural and diversity understanding.

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Stakeholder Conflict Resolution practice test

Stakeholder Conflict Resolution refers to addressing and resolving any disputes, disagreements, or conflicts that may arise among stakeholders during the project lifecycle. This involves the use of various conflict resolution techniques, such as negotiation, mediation, or facilitation, to ensure that differing needs and priorities of stakeholders do not pose unnecessary risks to the project's success. Effective conflict resolution helps in fostering a harmonious and collaborative environment, promoting better decision-making, and ensuring smoother project execution.

Time: 5 minutes   Questions: 5

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Project Management Professional Preparation Package (2024)

  • Earn 35 PDUs needed for your PMP certification
  • 12955 Superior-grade Project Management Professional practice questions.
  • Accelerated Mastery: Deep dive into critical topics to fast-track your mastery.
  • Unlock Effortless PMP preparation: 5 full exams.
  • 100% Satisfaction Guaranteed: Full refund with no questions if unsatisfied.
  • Bonus: If you upgrade now you get upgraded access to all courses
  • Risk-Free Decision: Start with a 7-day free trial - get premium features at no cost!