Conflict Management

Correct Answer: Facilitate a collaborative discussion to find a mutually acceptable deadline.

Facilitating a collaborative discussion allows both team members to express their perspectives and work together to find a mutually acceptable deadline, promoting teamwork and enhancing project outcomes. Enforcing the original deadline strictly may overlook quality concerns and harm team morale. Encouraging one team member to compromise without further discussion can lead to unresolved issues and resentment. Delegating the decision to senior management may delay resolution and reduce the team's sense of ownership.

Correct Answer: Facilitate a collaborative discussion that encourages both parties to develop a mutually beneficial solution.

Facilitating a collaborative discussion allows both team members to actively participate in resolving their disagreements and develop a solution that benefits both parties. This approach promotes open communication and mutual understanding, leading to improved productivity and a positive work atmosphere. The other options either impose solutions without team input, neglect the underlying issues, or avoid addressing the conflict directly, which may not effectively resolve the tension or improve productivity.

Correct Answer: Collaborating

The Collaborating style in the Thomas-Kilmann model involves working together with all parties to find a mutually beneficial solution that satisfies everyone's needs. This approach emphasizes open communication and the integration of different perspectives to achieve the best possible outcome. In contrast, Compromising seeks a middle ground that partially satisfies all parties, Accommodating involves giving in to others' needs, and Avoiding means steering clear of the conflict without addressing the underlying issues. Therefore, Collaborating is the most effective style for ensuring that all parties' needs are met.