Active Listening Guide and Exam Tips
Active Listening is a crucial component of coaching and facilitation, especially in the field of professional scrum mastering.
Why is it Important?
It aids in understanding others, fostering better communication and problem-solving, and building respect and trust.
What is it?
Active Listening involves fully focusing, understanding, responding, and then remembering what is being said. You are actively engaging in conversation instead of just passively hearing.
How it Works?
You first give your attention completely to the speaker, showing non-verbal cues to acknowledge the other person. Then, you respond to their points to prove you are understanding them. Finally, you provide feedback to validate their points and thoughts.
Answering Questions on Active Listening in an Exam:
Perhaps the best way to answer an Active Listening question on an exam is by:
1. Illustrating what it is with a definition.
2. Providing a real-world example.
3. Explaining its value in a collaborative environment like in Scrum.
Exam Tips:
Remember to include the key concepts of giving full attention, showing understanding, responding and remembering when answering questions on Active Listening. Make sure to discuss both the theory and its practical application in a professional environment. Use examples to support your points whenever possible.
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Active Listening practice test
Active listening is a fundamental coaching skill. It involves fully focusing, understanding, responding, and then remembering what is being said. In a Scrum context, it enables a Scrum Master to understand exactly what a team member is communicating, unstated needs or issues. It promotes a culture of respect and attention, encouraging openness in team communications. This can lead to more efficient problem solving, better understanding of individual's roles and responsibilities, and the fostering of a supportive team environment.
Time: 5 minutes Questions: 5
Practice more Active Listening questions
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Professional Scrum Master I Preparation Package (2024)
- 3547 Superior-grade Professional Scrum Master I practice questions.
- Accelerated Mastery: Deep dive into critical topics to fast-track your mastery.
- Unlock Effortless PSM I preparation: 5 full exams.
- 100% Satisfaction Guaranteed: Full refund with no questions if unsatisfied.
- bonus: If you upgrade now you get upgraded access to all courses