Stakeholder Management

Correct Answer: Evaluate the impact of the suggested features on the project's scope, cost, and schedule then communicate back with the community leader.

The best answer is to evaluate the impact of the suggested features on the project's scope, cost, and schedule then communicate back with the community leader. As a project manager, it's crucial to consider the effects of any changes to the project before implementing them. It's also important to maintain open communication with stakeholders about potential changes and their impact. The other answers are wrong because they either advocate for immediate action without proper consideration (as in the second and third answers), or passing the blame onto the stakeholder (as in the fourth answer). It's the project manager's responsibility to handle change requests professionally and consider their impacts on the project.

Correct Answer: Discuss the issue with the stakeholder and remind them of the agreed-upon project scope.

The best way to address a stakeholder who consistently demands changes outside the project's scope would be to discuss the issue with them and remind them of the agreed-upon project scope. This emphasises the importance of maintaining the boundaries of the project to ensure timely and successful delivery. Besides, it encourages communication and collaboration, which are critical in managing stakeholders. Accommodating all requested changes regardless of the project scope could lead to project scope creep, hindering project performance and success. Ignoring the stakeholder's requests would be bad practice as it could deteriorate the relationship and could lead to project resistance. Removing the stakeholder from the project isn't a suitable solution either because stakeholders often have a significant role in ensuring the project's success. Each stakeholder has a vested interest in the project, so it's essential to manage their expectations while sticking to the project scope.

Correct Answer: Address their concerns by reviewing the quality management plan and discussing it with the stakeholder

Addressing the key stakeholder's concerns by reviewing the quality management plan and discussing it with the stakeholder is the most appropriate response in this situation. As a Project Management Professional (PMP), it is essential to be proactive in managing stakeholders' expectations and concerns. Ignoring the stakeholder's concerns is definitely not the proper response - it could lead to dissatisfaction and potential risks later on in the project. While a stakeholder may indeed raise concerns to the project sponsor, advising them to do so is somewhat dismissive and does not acknowledge the responsibility of the project manager to handle such issues directly. Conducting a project team meeting may be useful, but it is not the first step. The initial response should always be to address the concern directly with the stakeholder to better understand their viewpoint and concerns, and decide the course of action accordingly.