Team Building

Correct Answer: Promote a culture of psychological safety where team members feel secure in sharing ideas without the fear of ridicule or backlash

As a Scrum Master, fostering an environment where team members feel psychologically safe to share their innovative ideas without the fear of criticism is crucial for the team's creativity and growth. While the wrong answers such as anonymous idea submission, mandatory training on communication, and team-building activities might seem like beneficial actions, they do not directly address the underlying issue of fear of criticism or create an environment that explicitly encourages openness and innovation. Creating a culture of psychological safety directly targets the problem and encourages a more collaborative and innovative team environment.

Correct Answer: Initiate a collaborative session to clarify and document each team member's roles and responsibilities.

Initiating a collaborative session to clarify and document each team member's roles and responsibilities is the most appropriate response. As a project manager, it is essential to ensure that all team members have a clear understanding of their roles and responsibilities to promote effective teamwork and prevent potential conflicts or confusion. Explaining that roles and responsibilities will naturally evolve as the project progresses does not address the immediate concern and may lead to further frustration and lack of clarity among team members. Suggesting that the team member discuss their concerns with their functional manager is not an appropriate response, as it is the project manager's responsibility to ensure clear roles and responsibilities within the project team. Reassuring the team member that their roles and responsibilities are clearly outlined in the project charter may not be sufficient, as the team member has expressed frustration, indicating a need for further clarification and discussion.

Correct Answer: Guide the team in using brainstorming techniques like mind mapping or brainwriting to generate a variety of ideas and facilitate a discussion to evaluate and refine them

As a Certified ScrumMaster, the best approach is to guide the team in using brainstorming techniques like mind mapping or brainwriting. This will help generate a variety of ideas and facilitate a discussion to evaluate and refine them. The ScrumMaster's role is to serve as a facilitator and coach, helping the team collaborate effectively to solve complex problems. Breaking down the problem and assigning parts to individuals goes against the collaborative nature of Scrum. Reaching out to other teams may be helpful, but the team should first attempt to solve the problem themselves. Encouraging the team to continue discussing the problem during stand-ups until a solution is found could lead to prolonged, unfocused meetings that hinder progress.