Team Dynamics

Correct Answer: Introduce cross-skilling and knowledge transfer sessions to expand the capabilities across the team.

The question presents a common scenario in project management where a team member is overburdened due to their unique skill set. The best way to manage this situation, according to Scrum principles, is to introduce cross-skilling and knowledge transfer sessions (as provided in the first answer). This enables other team members to learn the required skills and distributes the responsibility away from a single individual, promoting shared responsibility, team growth and agility which are important Scrum values. The other options depict either an unsustainable or impractical solution. For example, transferring tasks to unskilled team members (second answer) may lead to poor quality outcomes, asking them to work overtime (third answer) can lead to burnouts, both of which are unproductive in the long run. Finally, hiring a new member solely for their skills (fourth answer) might not be a fast or cost-effective solution, as the new member would need time to adapt to the team and project, and it does not promote the principle of learning and developing within the team.

Correct Answer: Organize a retrospective to discuss their frustrations and find ways to address them.

The best course of action in this scenario, as a Scrum Master, would be to 'Organize a retrospective to discuss their frustrations and find ways to address them.' This answer is the most appropriate because it utilizes the principles of the Scrum framework which emphasizes inspecting and adapting the process to the team's needs and encourages open conversation and feedback. The other answers provided are incorrect for the following reasons: Ignoring their complaints won't lead to any improvements to the team morale, and could potentially make it worse. Tightening the Scrum rules disregards the concerns raised by the team and doesn't consider their perspective which is against the principles of the Scrum framework. Suggesting to switch to a more traditional project methodology is simply avoiding the issues at hand rather than working to address them.

Correct Answer: Facilitate a team discussion about working styles, preferences and create a working agreement.

A Scrum Master serves as a facilitator for the Scrum team, which includes addressing and mitigating interpersonal conflicts and working style differences that may arise. The most suitable approach in this situation would be to 'Facilitate a team discussion about working styles, preferences and create a working agreement.' This ensures that all team members have their concerns heard and understood and fosters a collaborative environment that respects diversity in working styles. The option of 'Advising the new member to strictly follow the team’s working style' might not respect the unique strengths and contributions that the new team member can bring. 'Asking the team to adapt to the new member's working style' could cause resentment among existing team members who might feel their established methods are not valued. Finally, 'Ignoring the problem, hoping it resolves on its own' is not an active solution; it passes up an opportunity for the Scrum Master to exercise their role as facilitator and fails to address potential sources of conflicts or inefficiencies.