Consensus-Driven

Correct Answer: Coach the team on self-organization principles and encourage them to express their concerns and solutions directly to the stakeholder.

The correct approach for a Scrum Master when facing a situation where a business stakeholder is imposing a decision is to empower the team. By coaching the team on self-organization and encouraging open communication, the Scrum Master supports the team in becoming self-sufficient and confident in addressing issues directly with stakeholders. Suggesting temporary adherence, setting up formal review processes, or escalating to higher management may seem practical but could undermine team autonomy and self-organization principles central to Scrum.

Correct Answer: Organize a refinement session where team members use the Fibonacci sequence for estimation and encourage everyone to explain their reasoning.

The correct answer involves organizing a refinement session with the Fibonacci sequence to facilitate estimation, fostering a culture of understanding and consensus. Wrong_answer_1 misinterprets the strategy of decomposing user stories, which could lead to backlog inflation without solving the estimation issue. Wrong_answer_2 suggests a delay in estimation, offering a temporary escape but potentially leading to project delays. Wrong_answer_3 proposes an alternative consensus technique, Dot Voting, which is not typically used for effort estimation and may not adequately address the complexity of the task.

Correct Answer: Facilitate a discussion to create a shared understanding of the problem and help them to reach a consensus.

As a Scrum Master, the primary responsibility is to facilitate the team and help them to resolve any conflicts or blockers that might hinder the project progress. Therefore, when a key decision triggers a heated debate among the team members, the Scrum Master's first step should be to initiate a discussion to ensure everyone understands the issue at hand. This will enable the team to reach a consensus. Taking the decision yourself is not appropriate, as the role of Scrum Master is not to dictate, but to facilitate. Leaving the team to continue arguing doesn't solve the problem, instead, it might lead to increased tension and lost productivity. Escalating the situation to higher management should not be the first step; the Scrum Master should first attempt to facilitate a resolution within the team.