Scrum Values

Correct Answer: The Scrum Master should remind the Product Owner that changes to the Sprint Backlog after it has been finalized should be avoided to maintain the team’s focus.

According to the Scrum Guide, once the Sprint Planning is completed and the Sprint has started, the Sprint Backlog should be stable and changes discouraged to ensure the Development Team can focus on meeting the Sprint Goal. The Scrum Master, as the facilitator and coach, must remind all involved about the importance of focus and the purpose of Sprint planning. Option 1 is incorrect as an emergency Sprint Review is not the prescribed method for dealing with changes to the Sprint Backlog and goes against maintaining a sustainable pace for the team. Option 2 is incorrect as it directly violates the principle of sustainable work hours and undermines the team's ability to self-manage. Option 3, though seemingly constructive, shifts focus away from the principle that the Sprint Backlog should remain stable throughout the Sprint, and it's not an immediate action that a Scrum Master should facilitate upon such a request.

Correct Answer: The ScrumMaster should coach the team to employ conflict navigation techniques and use this as an opportunity for growth, encouraging members to listen and empathize with each other.

While majority vote, assigning an external mediator, and aggregating individual inputs can seem like plausible approaches to conflict resolution, they do not embody the Scrum value of 'Respect' as effectively as coaching the team to navigate their differences constructively. The ScrumMaster's role is to guide and facilitate, not decide for the team or solely manage conflict resolutions externally. The correct answer focuses on growth, empathy, and collaboration, key aspects of fostering respect within a Scrum team.

Correct Answer: Encourage the team member to ask for help and promote a safe environment for sharing and collaboration.

Upholding the Scrum value 'Courage' means promoting an environment where team members feel secure to ask for help and collaborate effectively. This is why the best course of action is to encourage the struggling team member to ask for help and promote a safe environment for sharing and collaboration. Assigning the task to a more capable team member, telling the team member to figure it out themselves, or exempting the member from having to complete the task does not encourage the team member to be courageous or contribute to a secure and collaborative working environment.