Team Dynamics and Conflict Management

Correct Answer: Encourage the team to hear the member's reasons for his estimation and then re-estimate considering his view.

A Scrum Master's main responsibility is to ensure that everyone is heard and that team members understand and respect the views of others. 'Encouraging the team to hear the member's reasons for his estimation and then re-estimate considering his view' is the most effective approach. It promotes open dialogue, understanding, empathy, and collaboration among team members. The Scrum Master ensures that everyone's opinions are valued, and the team reaches a collective consensus after being provided with all necessary insights. The option 'Settling on the average story points estimated by the team' is not ideal as it neglects the potentially beneficial perspective of the team member under consideration. Both 'Giving an ultimatum to the team member to comply with the rest' and 'Excluding the team member from the meeting' go against the ethos of the Scrum, which values individuals and interactions over processes and tools, and promotes inclusive, open dialogue.

Correct Answer: Coordinate a meeting to assess the impact of the departure and encourage the team to collaboratively adjust the sprint backlog as necessary.

The correct approach is for the Scrum Master to facilitate a collaborative environment where the team can openly discuss the impact of the team member's departure and together find a way to adjust their commitments. This maintains the essence of the Scrum framework, which is based on self-organization and adapting to changes. The wrong answers, although related to project management and team handling, do not align with the Scrum values of courage, openness, commitment, respect, and focus, nor do they empower the team but rather suggest unilateral decisions or actions that could undermine team dynamics and morale.

Correct Answer: Intervene and facilitate a constructive conversation to reach an agreement, emphasizing the objective evaluation based on the definition of done.

The role of a scrum master in a conflict situation like this is to facilitate a constructive conversation among the conflicting parties. He or she must keep the discussion focused on the defined goals or, in this case, on the Sprint's 'Definition of Done'. Allowing team members to engage in counterproductive arguments, letting the product owner make the final decision, or delaying the review meeting, as suggested in the other choices, would not resolve the conflict effectively. They could even contribute to a decrease in team efficiency or a misunderstanding of roles within the team, potentially causing more problems in the long term. Therefore, the best solution is to intervene and facilitate a constructive conversation, focusing on the objective aspects of the task to reach an agreement.