Action Items

Correct Answer: Facilitate a discussion with the team during the Sprint Retrospective to understand why items are not being addressed and brainstorm solutions.

The best answer is 'Facilitate a discussion with the team during the Sprint Retrospective to understand why items are not being addressed and brainstorm solutions.' This is because the Scrum Master's role is to facilitate and support the team, not to micromanage. They should enable open communication and help the team to solve their own problems. The Sprint Retrospective is the correct forum for this discussion as it is a meeting that happens after each Sprint designed for the team to reflect on the past Sprint and come up with actions to improve. The other options are not ideal; micromanaging would go against the principle of self-organizing teams in Scrum, ignoring the problem would not help in improving the situation, and addressing it directly in the Daily Scrum is not the suitable event for this topic, as this meeting is intended for updating the team on daily progress and not for problem-solving or discussions.

Correct Answer: Organize a session to prioritize and break down the repeated action items into manageable tasks.

The correct answer focuses on a practical and collaborative approach to address and manage repeating issues, which aligns with Scrum principles of self-organization and continuous improvement. The first wrong answer suggests a tactic that could lead to additional meetings without necessarily resolving the root cause of the problems. The second wrong answer diverts significant time from delivering value toward addressing issues, which may not be efficient or feasible. The third wrong answer, while being a structured approach, might add overhead and delay the resolution process due to its complexity and extended documentation, diverging from the agile principle of simplicity.

Correct Answer: Break down the complex action items into smaller, manageable tasks

In Scrum, when action items are too complex, the best approach is to break these items down into smaller, more manageable tasks that can fit into a sprint. This maintains the momentum of the team and ensures progress. Simply prioritizing complex items without breaking them down can lead to overload and inefficiency. Focusing only on simpler items can result in important issues being ignored, while creating a special task force goes against the Scrum value of the team managing its own work and undermines the cross-functional, self-organizing nature of the team. The goal is to empower the team to address challenges within its framework by adapting their backlog and sprint tasks to meet those challenges.