Openness

Correct Answer: Encourage the Development Team to propose a 'Retrospective Agreement' where everyone commits to being transparent about their work, including mistakes and learnings.

The correct answer focuses on fostering an environment of openness and trust by encouraging the team to commit to transparency, which is a core Scrum value. The first wrong answer creates a bureaucratic process that could hinder open communication. The second wrong answer might help in some cases but does not directly address the issue of sharing mistakes with the entire team. The third wrong answer aims to encourage sharing, but it may not address the root cause of a team member being unwilling to share their mistakes openly.

Correct Answer: Engage in a one-on-one conversation with the team member, expressing the importance of transparency in the team and how it contributes to the collective progress.

The best approach in this situation is to engage in a one-on-one conversation with the team member, expressing the importance of transparency in the team and how it contributes to the collective progress. This approach respects the individual's dignity while emphasizing the importance of open communication for team success. The other options are incorrect or less effective. Ignoring the situation, as proposed in the second answer, could allow the problem to persist or grow worse. The third answer, commanding the team member to share their impediments, lacks respect for the team member's autonomy and could breed resentment. Publicly calling out the team member, as suggested in the fourth answer, could create a hostile work environment and damage team dynamics.

Correct Answer: Model openness by sharing mistakes and learnings with the team, cultivating a blameless culture.

The role of a Scrum Master is to create a safe environment where every team member feels comfortable sharing their thoughts, mistakes, issues, and impediments. The best answer option is 'Model openness by sharing mistakes and learnings with the team, cultivating a blameless culture.' By embracing and normalizing failures and impediments as opportunities to learn, a Scrum Master can help foster trust and openness within the team. Regarding the other options: 'Delay the discussion of impediments until the Sprint Retrospective.' - This approach is not ideal as it could cause the team to lose valuable time and allows issues to fester. 'Ask the team members to discuss the impediments privately after the Daily Scrum.' - This goes against the transparent and open communication expected in Scrum Teams. 'Let the team resolve their issues without involving the Scrum Master.' - This would not address the issue but ignore it, which goes against the Scrum Master's role of facilitating open communication and problem-solving.