List Filters and Breadcrumbs are essential navigation tools in ServiceNow that enhance user productivity and data management capabilities.
List Filters allow users to narrow down records displayed in a list view based on specific criteria. When viewing any list in ServiceNow, you can access the fi…List Filters and Breadcrumbs are essential navigation tools in ServiceNow that enhance user productivity and data management capabilities.
List Filters allow users to narrow down records displayed in a list view based on specific criteria. When viewing any list in ServiceNow, you can access the filter by clicking the funnel icon or using the condition builder at the top of the list. Filters support multiple conditions using AND/OR logic, enabling complex queries. Users can filter by any field visible in the list, including reference fields, choice fields, dates, and text values. Common operators include 'is', 'is not', 'contains', 'starts with', 'greater than', and 'less than'. Once configured, filters can be saved for future use, making repetitive searches efficient. Personalized filters are stored under the user's profile, while public filters can be shared with other users. The breadcrumb filter display shows active filter conditions, allowing quick modification or removal of individual criteria.
Breadcrumbs in ServiceNow serve as a navigational trail showing the path taken to reach the current page. Located near the top of the content frame, breadcrumbs display the module hierarchy from the application menu down to the current view. This feature enables users to quickly navigate back to previous levels rather than starting from the application navigator. Each element in the breadcrumb trail is clickable, providing one-click access to parent modules or lists. When combined with list filters, breadcrumbs also display active filter conditions, giving users context about what data subset they are viewing.
Together, these features streamline the user experience by reducing clicks needed for navigation and data retrieval. System Administrators can configure default filters for lists and customize breadcrumb behavior through system properties. Understanding these tools is fundamental for efficient ServiceNow platform usage and helps users locate information quickly within large datasets.
List Filters and Breadcrumbs in ServiceNow
Why List Filters and Breadcrumbs Are Important
List filters and breadcrumbs are fundamental navigation tools in ServiceNow that enable users to efficiently locate, sort, and track their position within the platform. Mastering these features is essential for the CSA exam as they represent core functionality that every ServiceNow administrator must understand.
What Are List Filters?
List filters are powerful tools that allow users to narrow down records displayed in a list view based on specific criteria. They help users find exactly what they need from potentially thousands of records.
Key Components of List Filters: - Filter Conditions: Define the criteria for filtering (field, operator, value) - AND/OR Logic: Combine multiple conditions using logical operators - Filter Icons: The funnel icon indicates an active filter on a list - Breadcrumb Display: Shows current filter conditions at the top of the list
What Are Breadcrumbs?
Breadcrumbs in ServiceNow serve two purposes: 1. Navigation Breadcrumbs: Show the path taken to reach the current location in the application 2. Filter Breadcrumbs: Display active filter conditions applied to a list, appearing above the list header
How List Filters Work
1. Accessing the Filter: Click the funnel icon or right-click on a column header 2. Building Conditions: Select a field, choose an operator (is, contains, starts with, etc.), and enter a value 3. Running the Filter: Click 'Run' to apply the filter to the list 4. Saving Filters: Frequently used filters can be saved for quick access 5. Personal vs Shared: Filters can be saved as personal or shared with groups/roles
Common Filter Operators: - is / is not - contains / does not contain - starts with / ends with - is empty / is not empty - less than / greater than - between
How Breadcrumbs Work
- Filter breadcrumbs appear as clickable elements showing each active condition - Clicking a breadcrumb allows you to modify that specific condition - The 'X' on a breadcrumb removes that condition from the filter - Multiple breadcrumbs indicate multiple filter conditions are active
Exam Tips: Answering Questions on List Filters and Breadcrumbs
Tip 1: Remember that the funnel icon is the primary indicator of list filtering functionality. Questions may reference this visual element.
Tip 2: Understand the difference between AND and OR conditions. AND narrows results (all conditions must be true), while OR expands results (any condition can be true).
Tip 3: Know that filters can be saved at different visibility levels - personal, group, or global. Exam questions often test this concept.
Tip 4: Be familiar with right-click filtering - right-clicking on a cell value provides quick filter options based on that value.
Tip 5: Understand that breadcrumbs showing filter conditions are interactive - users can click them to edit or remove conditions.
Tip 6: Remember that wildcard characters can be used in filter values for pattern matching.
Tip 7: Know the distinction between list filters (temporary, session-based) and saved filters (persistent, reusable).
Tip 8: When questions mention 'clearing all filters,' remember the breadcrumb area provides options to remove individual conditions or all filters at once.