Lists and List Controls

Lists and List Controls are fundamental components of the ServiceNow user interface that enable efficient data management and navigation. A list in ServiceNow displays multiple records from a table in a tabular format, showing columns of fields and rows of individual records. Lists serve as the pri… Lists and List Controls are fundamental components of the ServiceNow user interface that enable efficient data management and navigation. A list in ServiceNow displays multiple records from a table in a tabular format, showing columns of fields and rows of individual records. Lists serve as the primary way users interact with and manage large amounts of data within the platform. List Controls provide powerful functionality for customizing how data appears and behaves within lists. Key features include: **Column Configuration**: Users can personalize which columns appear in their view by right-clicking column headers. Administrators can set default columns for all users through list layout configuration. **Sorting**: Clicking column headers sorts data in ascending or descending order. Multiple column sorting is available by holding Shift while clicking additional columns. **Filtering**: List filters allow users to narrow down displayed records based on specific criteria. Filters can be saved and shared with other users or made available globally. **List Context Menus**: Right-clicking on records or column headers reveals context menus with options like editing, copying, exporting, and creating quick reports. **Pagination Controls**: Located at the bottom of lists, these controls allow navigation between pages and adjustment of records displayed per page. **List Editing**: Inline editing enables users to modify field values directly within the list view, while list editing mode allows bulk updates to multiple records simultaneously. **Export Options**: Lists can be exported to various formats including Excel, CSV, PDF, and XML for reporting and analysis purposes. **Grouping**: Records can be grouped by field values to organize data logically and collapse or expand sections as needed. **List Personalization**: Users can save their preferred list configurations including filters, columns, and sort orders as personal or global views. Understanding Lists and List Controls is essential for efficient navigation and data management in ServiceNow, enabling both administrators and end users to work productively with platform data.