Inspection

Correct Answer: The ScrumMaster should engage with those team members individually to understand their concerns.

The best course of action for a ScrumMaster when some team members are holding back during the sprint retrospective is to engage with those members individually to understand their concerns. This helps to create a safe space for those team members to express themselves. The ScrumMaster's role is to facilitate communication and resolve conflicts in the team. By doing so, the ScrumMaster ensures everyone is engaged and contributing to the team's improvement. The other answers are not recommended approaches. Ignoring the issue and hoping it resolves itself does not address the cause and therefore not an effective solution. Excluding team members from the next retrospective prevents them from providing their insights, which are valuable for the team's improvement. Highlighting the issue during the daily scrum in front of all team members may discourage those members from participating in future meetings due to fear of public criticism.

Correct Answer: The ScrumMaster should facilitate a discussion between the development team and the stakeholders to set realistic expectations.

The best approach for the ScrumMaster would be to facilitate a discussion between the development team and the stakeholders in order to set more realistic expectations. This is because in Agile and Scrum, communication and collaboration are key elements and issues like this should be resolved through discussions rather than unilateral decisions. This answer is the best because it follows the Agile and Scrum principles of collaboration, communication, and responding to change. In contrast, the other options are not in alignment with Agile and Scrum principles. - Changing the delivery frequency without consulting the team or the stakeholders, the ScrumMaster would violate the principle of collaboration and stakeholder engagement. - Dismissing the stakeholders' expectations as unrealistic could lead to conflict and is not an open and collaborative approach to problem-solving. - Enforcing the team to work overtime to meet the expectations could lead to burnout and lower quality work, violating Agile's sustainable pace principle.

Correct Answer: Facilitate a discussion with the Development Team to clarify and refine the tasks

The ScrumMaster should facilitate a discussion with the Development Team to clarify and refine the tasks. This is the best approach because the Development Team is responsible for managing their own work and creating the sprint backlog. By involving them in the process of clarifying the tasks, the ScrumMaster ensures that the team has a shared understanding of the work and can commit to completing it within the sprint. Assigning unclear tasks to experienced team members or removing them from the sprint backlog without the team's input goes against the principles of self-organization and collaboration in Scrum. While breaking down the tasks into smaller sub-tasks can be helpful, it should be done in collaboration with the Development Team, not by the ScrumMaster alone.