Learn Human Resource Management (PMP) with Interactive Flashcards
Master key concepts in Human Resource Management through our interactive flashcard system. Click on each card to reveal detailed explanations and enhance your understanding.
Organizational Structures
Organizational structures are the frameworks within which projects are executed. It mainly refers to how the people, roles and responsibilities are arranged within an organization. The structure of an organization influences key aspects of Human Resource Management (HRM), such as decision making, communication, and allocation of resources. The commonly followed organizational structures include functional, matrix and projectized structures. The functional structure is organized according to job function, which can lead to inefficiencies in large projects involving several departments. In matrix structures, employees report to both functional and project managers, allowing for a more integrated approach to HRM. The projectized structure is mainly project centric and resources are focused strictly on project deliverables.
Roles and Responsibilities
Roles and responsibilities are a central aspect of effective HRM on projects. Clearly defining and communicating the roles and responsibilities of team members ensure that tasks are delegated efficiently and that each team member understands their place within the project team hierarchy. A commonly used method for defining these roles and responsibilities is the Responsibility Assignment Matrix (RAM) which includes the Responsible, Accountable, Consulted, and Informed (RACI) framework. The RACI matrix helps to clarify who is responsible for each task, who is accountable for the successful completion, who should be consulted, and who should be informed of relevant updates and decisions on the project.
Motivation and Empowerment
Motivation and empowerment are essential for maintaining team morale and ensuring a successful project outcome. As a project manager, it is important to understand your team's needs, aspirations, and preferences to identify the most effective motivational factors. Motivational theories, such as Maslow's Hierarchy of Needs, Herzberg's Two-Factor Theory, and McClelland's Achievement Theory, help provide an understanding of what motivates and drives people. Empowerment refers to providing team members with the necessary authority, responsibility, trust, and resources to complete their tasks effectively. This promotes an environment where they are more engaged and take ownership of their work, resulting in increased productivity and improved project outcomes.
Conflict Resolution
In a project environment where diverse individuals with different skills, experiences, and backgrounds work together, conflicts are inevitable. Proper conflict resolution techniques should be employed to ensure that these conflicts are addressed effectively without disrupting the overall project environment. The Thomas-Kilmann Conflict Resolution Model highlights five major approaches to dealing with conflicts: Avoiding, Accommodating, Competing, Compromising and Collaborating. Identifying the nature of the conflict and the parties involved, a project manager can apply the most suitable resolution strategy to foster a balanced, productive work environment that contributes to project success.
Team Development
Team development goes beyond merely assembling a group of individuals to work on a project. An effective project manager should focus on fostering a collaborative and supportive environment, helping team members build trust, develop technical and interpersonal skills, and ultimately enable optimized performance. The Tuckman's Stages of Team Development, which consist of Forming, Storming, Norming, Performing, and Adjourning, provide insights into the stages a project team goes through and the project manager's role in guiding the team through these phases. By actively focusing on the team's professional and interpersonal growth, you can ensure a more cohesive, resilient, and high-performing team that delivers successful project outcomes.
Leadership Styles
Leadership styles refer to the different approaches that leaders use to guide, direct, and influence the behavior and performance of their team members through decision-making, problem-solving, and communication. There are various leadership styles commonly recognized in project management, including autocratic, democratic, laissez-faire, transformational, and servant leadership. These styles have varying degrees of control and influence over the team, impacting productivity, morale, and overall team dynamics. A successful project manager can adapt their leadership style to suit the needs and preferences of their team members, considering factors such as cultural diversity, skills, and work environment.
Performance Management
Performance management is a critical process that involves setting performance goals, monitoring team members' progress and achievements, and providing feedback to improve their work quality and productivity. This process can include goal-setting, performance reviews, performance improvement plans, and ongoing communication between team members and their managers. A well-designed performance management system ensures that project objectives and team members' individual goals are aligned, fosters open communication, and promotes continuous learning and development opportunities. It enables project managers to make better decisions, promotes accountability, and enhances employee engagement and motivation.
Staff Acquisition and Release
Staff acquisition and release involve the processes of sourcing, selecting, onboarding, and separating team members throughout the life cycle of a project. Staff acquisition encompasses resource planning, recruitment, interviewing, and selection of the most suitable team members based on their skills, experience, and cultural fit for the project. On the other hand, staff release occurs when a team member's services are no longer required, due to project completion or other reasons such as performance or organizational changes. Managing staff release effectively is crucial in maintaining positive workforce relations, carrying out knowledge transfer, and ensuring a smooth transition for the remaining team members.
Training and Development
Training and development are essential components of human resource management that involve improving the skills, knowledge, and abilities of team members to help them achieve project goals and enhance their professional growth. This can include on-the-job training, formal courses, workshops, mentorship programs, and self-directed learning initiatives. Effective training and development programs can increase team productivity, facilitate innovation, and reduce the risk of errors and rework in a project. Furthermore, they contribute to team members' job satisfaction, retention, and readiness to adapt to changes in project requirements or technology advancements.
Communication and Collaboration
Communication and collaboration are vital in fostering an efficient project environment where team members can work together effectively, share ideas, and resolve conflicts. Effective communication involves exchanging information clearly, concisely, and in a timely manner using various channels such as meetings, emails, instant messaging, and documentation. Collaboration encourages team members to actively engage in joint decision-making, problem-solving, and knowledge sharing, which can enhance the overall performance of the team. Project managers play a crucial role in fostering a culture of open communication and collaboration by establishing clear expectations, promoting trust, and providing the necessary tools and resources to facilitate these processes.
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