Customer Engagement

Correct Answer: Enterprise Support plan provides access to the AWS Support API, which allows for programmatic case management and integration with existing support ticketing systems

The Enterprise Support plan is the only AWS Support plan that provides access to the AWS Support API. This API allows customers to programmatically manage support cases and integrate with their existing support ticketing systems. The Business and Developer Support plans do not include access to the AWS Support API. It is incorrect to state that all AWS Support plans provide equal access to the AWS Support API, as this feature is exclusive to the Enterprise tier.

Correct Answer: AWS Activate for Startups provides up to $100,000 in AWS credits for eligible startups.

The AWS Activate for Startups program provides eligible startups with up to $100,000 in AWS credits. This is the highest amount mentioned among the given answer options. The other options mention lower credit amounts of $50,000, $25,000, and $75,000, which are incorrect based on the information provided in the correct answer. Therefore, the answer stating that AWS Activate for Startups offers up to $100,000 in credits for eligible startups is the most accurate and complete response to the question.

Correct Answer: Migration of on-premises applications to AWS without modifications

The best answer is 'Migration of on-premises applications to AWS without modifications' because AWS best practices generally recommend modifying applications to take advantage of cloud-native features and services when migrating to AWS. The other options, such as optimizing AWS service usage, implementing a well-architected design, and proactive identification of potential issues through event management, are all valid AWS best practices that AWS Support can provide guidance on as part of the Enterprise Support plan.