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Professionalism and Communication

Effective communication and interaction.

This subtopic emphasizes the importance of effective communication, active listening, empathy, and following proper ethics while dealing with clients and colleagues in a professional IT environment.

Concepts covered: Nonverbal Communication, Conflict Resolution, Adaptability, Empathy, Active Listening, Teamwork and Collaboration, Time Management, Professional Boundaries, Clear Communication, Customer Service

Time: 5 minutes   Questions: 5

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