Troubleshooting

Correct Answer: Overheating due to a malfunctioning fan

The most likely cause of a laptop not turning on and getting too hot is overheating due to a malfunctioning fan. If the laptop's cooling system, primarily the fan, is not working properly, it can lead to excessive heat buildup inside the device. This can cause the laptop to shut down unexpectedly or prevent it from turning on altogether as a safety measure to protect the internal components from damage. A faulty motherboard, while possible, is less likely to be the primary cause of both issues simultaneously. Insufficient power supply would typically prevent the laptop from turning on but would not directly cause overheating. Incorrect BIOS settings may cause boot issues but are unlikely to be responsible for the laptop getting too hot.

Correct Answer: Gather information from the user

Gathering information from the user helps determine possible causes for the issue before taking any action.

Correct Answer: Record the incident in the ticketing system, change the admin password, and implement a policy for managing authentication

The best answer is to record the incident in the ticketing system, change the admin password, and implement a policy for managing authentication. This documents the issue, secures the system by changing the compromised password, and helps prevent future unauthorized changes by establishing an authentication policy. Sending an email to all employees is not an effective solution as it does not directly address the root cause or implement preventative measures. Removing VPN access for all users is an extreme overreaction that would disrupt productivity. Constantly monitoring VPN configurations in real-time is unnecessary and resource-intensive when a well-designed authentication policy can mitigate the risk of unauthorized changes.