Managing Conflicts in Scrum
Concepts covered: Negotiation Skills, Healthy Conflict, Conflict Transformation, Emotional Intelligence, Communication Management, Feedback Mechanisms, Understanding Different Conflict Styles, Conflict De-escalation Techniques, Mediation and Third-Party Intervention, Conflict Orientation, Power Dynamics Management, Use of 'I' Statements, Listening and Empathy, Role Clarity, Facilitation Techniques, Conflict Resolution Strategies, Conflict Dynamics, Avoiding Conflict Escalation
Time: 5 minutes Questions: 5
Certified ScrumMaster Preparation Package (2024)